At a Glance
- Tasks: Be the welcoming face of our hotel, ensuring guests have a memorable experience.
- Company: JA The Bruntsfield Hotel, a beautifully restored townhouse in Edinburgh.
- Benefits: Discounts on stays, meals, spa treatments, and mental health support.
- Other info: Exciting transformation ahead with opportunities for growth and development.
- Why this job: Join a dynamic team and elevate your hospitality career in a stunning location.
- Qualifications: Previous reception experience and a passion for outstanding customer service.
The predicted salary is between 25290 - 30910 £ per year.
Nestled in the heart of Edinburgh's charming Bruntsfield area, JA The Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort.
Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh's vibrant city centre.
Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences.
With 70 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike.
Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.
Receptionist - Role Overview
JA The Bruntsfield is entering an exciting period of transformation, with a significant refurbishment planned over the coming year.
As we continue to elevate our service standards and work towards Forbes Travel Guide expectations, our Reception team will play a vital role in creating exceptional first impressions and memorable guest experiences.
As a Receptionist, you will be the face of the hotel, delivering warm, genuine hospitality from the moment guests arrive.
You will ensure every interaction reflects professionalism, efficiency and personalised service whilst contributing to the welcoming atmosphere that defines JA The Bruntsfield.
Working closely with the Front Office & Revenue Manager, Reservations Coordinator and operational departments across the hotel, you will help ensure every guest enjoys a seamless and memorable stay.
Key Responsibilities
- Guest Experience
- Deliver friendly, professional and personalised welcomes and departures.
- Provide exceptional service throughout the guest journey.
- Support guests with enquiries, recommendations and requests.
- Resolve guest concerns confidently and professionally.
- Promote the facilities and services available within the hotel as well as showcasing knowledge of local area and Edinburgh tourism.
- Front Office Operations
- Complete check in and check out procedures accurately.
- Manage guest accounts, billing and payments.
- Maintain accurate guest profiles and reservations.
- Support the achievement of IFG Mystery call standards.
- Contribute to the hotel’s journey towards Forbes Travel Guide standards.
- Communicate professionally with guests in person, over the telephone and across email communications.
- Service Culture
- Bring the JA Resorts & Hotels service philosophy to life by being Warm, Real and Fresh every day.
- Participate in daily briefings, coaching sessions and continuous learning.
- Support colleagues in creating a positive, welcoming and professional Front Office environment.
- Collaboration
- Work closely with Housekeeping, Food & Beverage, Maintenance and all hotel departments.
- Support the Reservations Coordinator and wider Front Office team to ensure excellent communication and operational efficiency.
About You
- Previous Reception or Front Office experience within hospitality.
- Excellent communication and customer service skills.
- Confident telephone manner and strong organisational skills.
- Experience using PMS hotel systems.
- Knowledge of Forbes Travel Guide standards would be advantageous but not essential.
- A genuine passion for delivering outstanding hospitality.
- What Success Looks Like
- Guests receive consistently warm and professional service.
- Excellent Mystery Call and Mystery Guest audit results.
- Positive Trip Advisor and Medallia reviews with named mentions.
- Strong guest satisfaction and positive online reviews.
- A Reception team that contributes to JA The Bruntsfield’s continued journey towards becoming one of Edinburgh’s leading luxury boutique hotels.
Why Join us?
At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:
- Discounts on overnight stays for you at JA The Bruntsfield and our five star sister property JA Mar Hall and Friends & family discounted hotel rates.
- 50% discount on food for you +3 guests, and 25% off beverages within the restaurant at JA The Bruntsfield, and JA Mar Hall.
- Uniform provided.
- Free meals provided daily.
- Recommend-a-Friend bonus scheme
- Employee assistance programme with access to private mental health and advice support for you and your family - confidential and exclusive.
- 50% discount on Spa treatments at our sister property, JA Mar Hall .
- Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
- Access to Wisdom, our confidential wellbeing support programme for you and your friends / family.
- #J-18808-Ljbffr
Receptionist employer: The Bruntsfield Hotel
At The Bruntsfield, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Luxury Reservations Specialist, you will enjoy competitive benefits, ongoing training opportunities, and the chance to grow within a prestigious hotel environment, all while being part of a dedicated team that prioritises exceptional guest experiences in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bruntsfield Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bruntsfield Hotel
Don't be shy about reaching out to The Bruntsfield Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bruntsfield Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bruntsfield Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
