At a Glance
- Tasks: Supervise housekeeping operations and ensure exceptional guest experiences.
- Company: The Bruntsfield Hotel, a stylish and welcoming Edinburgh landmark.
- Benefits: Competitive salary, discounts on food, spa treatments, and hotel stays.
- Other info: Enjoy a supportive work culture with excellent career growth opportunities.
- Why this job: Join a global hospitality family and build a rewarding career.
- Qualifications: Experience in a fast-paced environment and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Nestled in the heart of Edinburgh's charming Bruntsfield area, the Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort.
Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh’s vibrant city centre.
Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences.
With 74 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike.
Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.
Key responsibilities of the Housekeeping Supervisor will include,
- Housekeeping Coordination
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping Management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff in the absence of management.
- Record, monitor, and update list of ‘Do Not Disturb' rooms.
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
- Enter and locate work-related information using computers.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
- Contact Maintenance, Front Office or Housekeeping office directly for urgent repairs.
- Respond promptly to requests from guests or Front Office requests.
- Request preventative maintenance or non-urgent repairs using appropriate method and system
- Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
- Check with the appropriate source for additional assignments throughout the shift.
- Identify room assignments and @type of cleaning required for each.
- Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
- Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
- Coordinate VIP service to ensure VIP's needs are met throughout the stay.
The Ideal Housekeeping Supervisor
- Previous experience working in a similar role within a fast-paced environment
- Experience required may vary based on size and complexity of operation
- Good communications skills with a good command of the English language
- Outstanding customer service skills with the ability to anticipate guests needs
- A strong leader capable of motivating and influencing others to work to defined procedures and standards
- A team player able to work to defined procedures and standards
- Results focused with a desire to succeed
Why Join us?
At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:
- Competitive salaryplus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
- 50% discount on Spa treatments at our sister property, JA Mar Hall .
- Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for you at JA The Bruntsfield and our sister property JA Mar Hall and Friends & family discounted hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Uniform provided.
- Recommend-a-Friend bonus scheme
- #J-18808-Ljbffr
Housekeeping Supervisor employer: The Bruntsfield Hotel
At The Bruntsfield, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Luxury Reservations Specialist, you will enjoy competitive benefits, ongoing training opportunities, and the chance to grow within a prestigious hotel environment, all while being part of a dedicated team that prioritises exceptional guest experiences in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bruntsfield Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bruntsfield Hotel
Don't be shy about reaching out to The Bruntsfield Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bruntsfield Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bruntsfield Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
