At a Glance
- Tasks: Deliver exceptional service during breakfast and bar shifts, creating memorable guest experiences.
- Company: JA The Bruntsfield Hotel, a beautifully restored townhouse in Edinburgh.
- Benefits: Discounts on stays, meals, spa treatments, and mental health support.
- Other info: Flexible shifts available to suit your lifestyle.
- Why this job: Join a passionate team and build a career in luxury hospitality.
- Qualifications: Previous hospitality experience preferred; passion for customer service essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Nestled in the heart of Edinburgh's charming Bruntsfield area, JA The Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort.
Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh’s vibrant city centre.
Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences.
With 74 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike.
Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.
Role Overview
JA The Bruntsfield is preparing for an exciting future, with a significant refurbishment planned over the coming year as we continue our journey towards Forbes Travel Guide standards.
Our Food & Beverage team is central to creating memorable guest experiences within The Neighbourhood Restaurant, Bar and Lounge.
Whether welcoming guests for breakfast, serving lunch, delivering evening dining or creating a relaxed atmosphere within the bar and lounge, every interaction should reflect genuine hospitality and exceptional service.
As a Food & Beverage Assistant, you will work flexibly across the restaurant, breakfast service, lounge and bar, ensuring every guest enjoys a warm welcome and an outstanding dining experience.
Key Responsibilities
- Guest Experience
- Deliver friendly, professional and personalised service throughout every guest interaction.
- Provide knowledgeable recommendations on food and beverages.
- Create a welcoming atmosphere that encourages guests to return.
- Respond confidently to guest requests and resolve concerns professionally.
- Ensure every guest enjoys a memorable dining experience.
- Food & Beverage Operations
- Work flexibly across breakfast, restaurant, bar and lounge service. (depending on what working pattern suits your life - we have flexible options for all)
- Prepare and maintain service areas to exceptional presentation standards.
- Serve food and beverages professionally and efficiently.
- Develop strong product knowledge of menus, wines, beverages and seasonal offerings.
- Maintain cleanliness and food safety standards at all times.
- Support colleagues during busy periods and hotel events.
- Service Culture
- Bring the JA Resorts & Hotels philosophy to life by being Warm, Real and Fresh in every interaction.
- Support the hotel’s progression towards Forbes Travel Guide standards through exceptional service and attention to detail.
- Participate in daily briefings, coaching sessions and continuous learning.
- Follow departmental Standard Operating Procedures and embrace opportunities to improve.
- Teamwork
- Work collaboratively with Kitchen, Reception, Housekeeping and all operational departments.
- Support colleagues to create a positive and welcoming atmosphere for both guests and team members.
- Take pride in representing JA The Bruntsfield and delivering consistently high standards.
About You
- Previous Food & Beverage or hospitality experience preferred.
- Passionate about delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Flexible approach to working breakfast, restaurant, lounge and bar shifts.
- Knowledge of luxury hospitality or Forbes standards would be advantageous but not essential.
- What Success Looks Like
- Guests consistently receive warm, attentive and professional service.
- Outstanding guest satisfaction and positive dining experiences.
- A collaborative team member who contributes positively to the hotel’s culture.
- A Food & Beverage team helping position JA The Bruntsfield as one of Edinburgh’s leading luxury boutique hotels whilst progressing towards Forbes Travel Guide standards.
Why Join us?
At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:
- Discounts on overnight stays for you at JA The Bruntsfield and our five star sister property JA Mar Hall and Friends & family discounted hotel rates.
- 50% discount on food for you +3 guests, and 25% off beverages within the restaurant at JA The Bruntsfield, and JA Mar Hall.
- Uniform provided.
- Free meals provided daily.
- Recommend-a-Friend bonus scheme
- Employee assistance programme with access to private mental health and advice support for you and your family - confidential and exclusive.
- 50% discount on Spa treatments at our sister property, JA Mar Hall .
- Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
- Access to Wisdom, our confidential wellbeing support programme for you and your friends / family.
- #J-18808-Ljbffr
Food & Beverage Assistant - morning breakfast or evening bar shifts available. employer: The Bruntsfield Hotel
At The Bruntsfield, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Luxury Reservations Specialist, you will enjoy competitive benefits, ongoing training opportunities, and the chance to grow within a prestigious hotel environment, all while being part of a dedicated team that prioritises exceptional guest experiences in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant - morning breakfast or evening bar shifts available.
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bruntsfield Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bruntsfield Hotel
Don't be shy about reaching out to The Bruntsfield Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant - morning breakfast or evening bar shifts available.
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bruntsfield Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bruntsfield Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
