At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality in a lively pub environment.
- Company: Join an award-winning business known for its positive and empowering culture.
- Benefits: Enjoy competitive pay, tips, 75% off food, and access to cashback offers.
- Other info: Gain industry-leading training and support while working with top-quality produce.
- Why this job: Be part of a dynamic team that values your ideas and creativity.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift. A classic British pub that serves up everything from brunch to dinner with outstanding British food and drinks in the heart of South West London.
What’s in it for you?
- The chance to work for an award-winning business.
- Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.
- A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
- Access to industry leading training and development, including bespoke training plans as part of our ‘Pillars of Progression’ programme.
- Additional support and coaching from our operations team and talented managers.
- Working closely with some of the best locally sourced food and drink produce, including our own, award-winning beer!
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
- A business who cares about you, as we are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.
- Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Leader in London employer: The Brown Cow
Join an award-winning business in the heart of South West London, where we empower our Front of House Team Leaders to create exceptional experiences for our customers in a vibrant and supportive environment. With access to industry-leading training, competitive pay, and unique benefits like 75% off food on shift and a commitment to mental health support, you'll thrive alongside talented colleagues while driving your pub's success with your own innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with their values, especially around delivering amazing hospitality and leading a team.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional, but also comfortable. You want to show that you can fit into their friendly and welcoming environment while still being ready to lead a shift.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Leader in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re all about creating a friendly and welcoming environment.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Team Leader role. Highlight your relevant experience in hospitality and any leadership skills you have. We love seeing how you can contribute to our award-winning team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing company culture!
How to prepare for a job interview at The Brown Cow
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, awards, and what makes them stand out in the industry. Understanding their approach to hospitality and their commitment to high standards will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead a shift effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. This will show that you can support the management team and drive success.
✨Emphasise Customer Experience
Since the role focuses on delivering amazing hospitality, be ready to discuss how you would create memorable experiences for customers. Share specific strategies or ideas you have for enhancing service and ensuring guests leave with a smile.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their training programmes, team culture, or how they support staff development. This shows you're genuinely interested in being part of their family.
