At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality in a bustling pub environment.
- Company: Join an award-winning pub known for its positive culture and high standards.
- Benefits: Enjoy competitive pay, tips, 75% off food, and access to exclusive discounts.
- Other info: Work in a supportive environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values your ideas and fosters growth.
- Qualifications: Experience in hospitality and a passion for delivering great customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift. A classic British pub that serves up everything from brunch to dinner with outstanding British food and drinks in the heart of South West London.
What’s in it for you?
- The chance to work for an award-winning business.
- Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.
- A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
- Access to industry leading training and development.
- We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our operations team and talented managers.
- You will work closely with some of the best locally sourced food and drink produce, including our own, award‑winning beer!
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
- A business who cares about you.
- We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.
- We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Leader — Award-Winning Pub & Growth employer: The Brown Cow
Join our award-winning pub in the heart of South West London, where we empower our Front of House Team Leaders to create exceptional experiences for our customers. With a focus on personal growth, industry-leading training, and a supportive work culture, you'll thrive in an environment that values your ideas and contributions. Enjoy competitive pay, generous discounts, and the chance to be part of a team that truly cares about your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader — Award-Winning Pub & Growth
✨Tip Number 1
Get to know the pub's vibe! Before your interview, pop in for a drink or a meal. This way, you can chat with staff and customers, and get a feel for the atmosphere. It’ll help you show genuine interest and tailor your answers to fit their culture.
✨Tip Number 2
Practice your hospitality skills! Think about how you would handle different customer scenarios. Whether it’s a tricky order or a complaint, being prepared will show that you’re ready to lead a shift and keep things running smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and might even put in a good word for you. Plus, it shows you’re keen to be part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen!
We think you need these skills to ace Front of House Team Leader — Award-Winning Pub & Growth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A bit of flair can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to our pub's vibe and values. Highlight your experience in delivering top-notch service and how you can contribute to our award-winning team. We love seeing candidates who understand our mission and are excited about being part of it!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for the Front of House Team Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing company culture and what we stand for.
How to prepare for a job interview at The Brown Cow
✨Know the Company Inside Out
Before your interview, take some time to research the pub and its awards. Understand their values, the type of food they serve, and what makes them stand out in the industry. This will not only impress the interviewers but also help you align your answers with their ethos.
✨Showcase Your Hospitality Skills
As a Front of House Team Leader, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight any leadership moments where you’ve supported your team during busy shifts.
✨Bring Your Ideas to the Table
This company values independence and creativity. Think about how you can contribute to their success with your own ideas. Whether it’s a new drink special or a way to enhance customer experience, be ready to share your thoughts during the interview.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be prepared to discuss how you foster collaboration and support among colleagues. Share specific instances where you’ve helped create a positive team environment, as this aligns with their focus on a friendly and welcoming atmosphere.
