At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality in a lively pub environment.
- Company: Award-winning business known for its empowering and collaborative culture.
- Benefits: Competitive pay, tips, 75% off food, and access to cashback offers.
- Other info: Opportunities for growth, training, and a focus on mental health support.
- Why this job: Join a dynamic team and make a real impact in a fun, supportive setting.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift. A classic British pub that serves up everything from brunch to dinner with outstanding British food and drinks in the heart of South West London.
What’s in it for you?
- The chance to work for an award-winning business.
- Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.
- A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
- Access to industry leading training and development.
- We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- You will work closely with some of the best locally sourced food and drink produce, including our own, award‑winning beer!
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
- A business who cares about you.
- We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.
- We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Leader employer: The Brown Cow
Join an award-winning business in the heart of South West London, where we empower our Front of House Team Leaders to create exceptional experiences for our customers in a vibrant and supportive environment. With access to industry-leading training, competitive pay, and unique benefits like 75% off food on shift and a commitment to mental health support, you'll thrive alongside talented colleagues while driving your pub's success with your own innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Since this role is all about delivering amazing service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our award-winning family. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love to see candidates who are genuine and passionate about hospitality. Share a bit about yourself and why you want to be part of our vibrant team.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your relevant experience in hospitality and any leadership skills you've got. We want to know how you can contribute to our award-winning business!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at The Brown Cow
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, awards, and what makes them stand out in the industry. Understanding their approach to hospitality and their commitment to mental health initiatives will show that you’re genuinely interested and aligned with their mission.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead a shift effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will highlight your capability to support the management team.
✨Emphasise Customer Service Excellence
Since the role revolves around delivering amazing hospitality, be ready to discuss your customer service philosophy. Share specific instances where you went above and beyond for customers, as this aligns perfectly with the company’s goal of ‘wowing’ their patrons.
✨Bring Your Ideas to the Table
The company values independence and innovation, so don’t hesitate to share your ideas on how to enhance the customer experience or improve operations. This shows that you’re proactive and ready to contribute to the business's success right from the start.
