At a Glance
- Tasks: Join our Supporter Care Team to provide top-notch donation processing and supporter care.
- Company: Brooke, a passionate organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: We celebrate diversity and encourage applications from all backgrounds, especially under-represented groups.
- Why this job: Make a real impact by enhancing donor experiences and supporting a meaningful cause.
- Qualifications: Experience in supporter care or customer service, strong communication skills, and multitasking ability.
The predicted salary is between 32450 - 32450 € per year.
Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office).
Salary: £32,450
This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team providing high quality donation processing and fulfilment services, and the highest levels of supporter care.
You will be responsible for completing donation and fulfilment day-to-day tasks within a busy Supporter Care team, including liaising/collaborating closely with the Finance and Database teams and other internal teams; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.
You will be joining a busy team, working very closely with Supporter Care colleagues to deliver excellent service provision to a variety of stakeholders and will support across both the Donation & Fulfilment, and Supporter Contact areas to ensure excellent Supporter Care provision at every touch point, for every supporter who interacts with us.
Criteria
- You will have good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team.
- You should be able to communicate effectively with different audiences via a range of channels.
- You must demonstrate a passion for Brooke’s cause and talk confidently about our operational work.
- You will need to multitask effectively and have strong experience of handling complex administrative processes.
- You should be able to prioritise your workload and multitask effectively, enlisting support from other team members to do so.
- You will be comfortable with working reactively to the changing demands within the team.
- You must demonstrate a keen eye for attention to detail and accuracy of work managing your own day-to-day tasks and workload.
- You should be a keen team player, contributing towards a positive team culture by engaging with and supporting others.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing Date: 30 May 2026. Interview: w/c 8th June 2026.
Supporter Care Officer employer: The Brooke
At Brooke, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Central London. Our Supporter Care Officer role not only provides competitive salary and flexible working options but also fosters personal and professional growth within a supportive team environment. We celebrate diversity and inclusivity, ensuring that every employee feels valued and empowered to contribute to our mission of making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Get to know the company! Research Brooke's mission and values so you can speak passionately about their cause during interviews. This shows you’re not just another candidate, but someone who genuinely cares.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. Plus, it shows you’re proactive!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Supporter Care Officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Brooke's cause shine through. We want to see that you genuinely care about the work we do and can confidently talk about it.
Tailor Your Experience:Make sure to highlight your relevant experience in supporter care and donation processing. We’re looking for specific examples that demonstrate your skills and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Brooke
✨Know Your Stuff
Before the interview, make sure you understand Brooke's mission and values. Familiarise yourself with their work in supporter care and donation processing. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Multitasking Skills
Since the role requires juggling multiple tasks, prepare examples from your past where you've successfully managed competing priorities. Be ready to discuss how you handle complex administrative processes while maintaining attention to detail.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with various teams, demonstrate your ability to communicate with different audiences. Consider role-playing common scenarios you might encounter in the role.
✨Emphasise Team Spirit
Brooke values a positive team culture, so be prepared to share how you've contributed to team dynamics in previous roles. Highlight instances where you've supported colleagues or collaborated on projects to achieve common goals.
