At a Glance
- Tasks: Lead data strategy and fundraising operations at the British Museum.
- Company: Join the iconic British Museum and shape its future.
- Benefits: Enjoy free exhibitions, generous leave, and a Civil Service Pension.
- Other info: Be part of a transformative journey in a historic institution.
- Why this job: Make a real impact on fundraising while driving cultural change.
- Qualifications: Proven experience in fundraising operations and CRM management.
The predicted salary is between 40500 - 49500 £ per year.
The Head of Data and Insight provides strategic leadership for the data, systems and operational processes that underpin successful fundraising at the British Museum. Leading teams responsible for the fundraising database and income processing, stakeholder insight and the Museums mass email marketing system, you will ensure high-quality delivery while setting a clear direction for continued improvement. This is an important opportunity to shape how the Development department works as the Western Range Campaign moves into active fundraising. You will lead process, system and cultural change, play a key role in the future replacement of the Museums fundraising CRM and ensure that accurate data, effective reporting and meaningful insight support ambitious fundraising decisions.
You will be an experienced senior manager who can provide direction, develop teams and maintain oversight of complex operations, while being ready to work alongside colleagues on detailed delivery when needed. You will bring experience of leading fundraising operations, managing CRM data strategy, overseeing income processing and improving systems and processes. You will combine strategic thinking with sound judgement, strong organisational skills and a practical approach to problem solving. An understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation is essential, alongside the ability to build trusted relationships, lead change and deliver accurate work under pressure.
Key Responsibilities
- Lead and develop the database, income processing, stakeholder insight and mass email marketing teams.
- Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement.
- Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding 20 million annually.
- Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM.
- Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements.
- Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions.
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but weve outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme - defined benefit with considerable employer contribution.
- 25 days annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply, Embrace the Unknown, Spark Curiosity, Value Many Voices. These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
If you have any additional needs that we should be aware of to support you with your application, please provide details to.
Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.
Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your managers support before submitting an application. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Head of Data & Insight - London in Tottenham employer: The British Museum
The British Museum is an exceptional employer, offering a vibrant work culture that values curiosity and inclusivity. As a Project Curator, you will benefit from a comprehensive benefits package, including generous annual leave, professional development opportunities, and a supportive environment that encourages personal growth. Located in London, you will collaborate with leading experts while contributing to transformative exhibitions that engage diverse audiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data & Insight - London in Tottenham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The British Museum.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The British Museum.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The British Museum.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The British Museum. Apply directly through us to stand out!
We think you need these skills to ace Head of Data & Insight - London in Tottenham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The British Museum. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Data & Insight - London, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The British Museum
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The British Museum. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
