At a Glance
- Tasks: Create engaging content and manage communications for our dedicated supporters at the British Museum.
- Company: Join the iconic British Museum and be part of a creative, welcoming team.
- Benefits: Enjoy free exhibition access, generous leave, and a supportive work environment.
- Other info: Be part of a transformative journey at one of the world's leading museums.
- Why this job: Shape meaningful connections and tell compelling stories in a vibrant cultural setting.
- Qualifications: Strong writing skills and experience in marketing or communications are essential.
We are seeking a creative and highly organised Supporter Engagement Coordinator to join our Supporter Engagement team at the British Museum. This is an exciting opportunity to shape our communication and event programme for our Members, Patrons, Major Donors, and wider supporter community.
You will play a key role in delivering engaging, high-quality communications across print, digital, and in-person channels, helping to deepen relationships, grow our membership, and support vital fundraising activity. Alongside supporting all communications for the Museum's most dedicated supporters, you will manage the Young Friends' magazine, Remus, which involves writing articles and developing activities connected to the Museum collection.
This is an exciting and varied role for someone who enjoys working with an ambitious and welcoming team and who takes pride in telling compelling stories and creating content.
About you
- Excellent writing, editing, and proofreading skills with strong attention to detail.
- Experience in marketing, communications, or fundraising, ideally within a cultural or charitable organisation.
- Strong organisational skills with the ability to manage multiple projects and deadlines.
- Understanding of audience engagement, membership, or donor communications.
- A collaborative approach and confidence working with a range of stakeholders.
- Ideally, you will have experience of email marketing, events, CRM such as Raiser's Edge and design software.
Key areas of responsibility
- Engagement & Communications: Produce a range of engaging content for Member and supporter communications, including emails, newsletters, printed communications and campaigns. Support the production of publications, including magazines and youth-focused materials.
- Digital & Content: Maintain and update web content to ensure accuracy and appeal. Oversee the use of multimedia content, ensuring appropriate permissions and rights clearance. Support content capture at events, including photography, video, and audio.
- Campaigns & Delivery: Coordinate the delivery of multi-channel campaigns, working closely with internal teams and external suppliers. Manage mailings and production schedules, ensuring deadlines and budgets are met. Contribute to campaign performance by supporting segmentation, targeting, and data.
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
Benefits
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Social and wellbeing perks including staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply, Embrace the Unknown, Spark Curiosity, Value Many Voices. These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
Additional details
At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. If you have any additional needs that we should be aware of to support you with your application, please provide details. Unfortunately, for this role we are unable to offer sponsorship to applicants. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Supporter Engagement Coordinator employer: THE BRITISH MUSEUM
The British Museum is an exceptional employer that prioritises the well-being and development of its staff, offering a comprehensive benefits package that includes generous annual leave, professional development opportunities, and a supportive work culture. As a Supporter Engagement Coordinator, you will be part of a dynamic team dedicated to fostering meaningful connections with our community, all while enjoying unique perks such as free exhibition access and exclusive events. Join us in shaping the future of one of the world's most renowned cultural institutions, where your creativity and passion for storytelling can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like THE BRITISH MUSEUM.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of THE BRITISH MUSEUM, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at THE BRITISH MUSEUM. It’s all about being visible and passionate!
We think you need these skills to ace Supporter Engagement Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that THE BRITISH MUSEUM supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of THE BRITISH MUSEUM. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Supporter Engagement Coordinator role at THE BRITISH MUSEUM. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at THE BRITISH MUSEUM
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of THE BRITISH MUSEUM. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at THE BRITISH MUSEUM.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for THE BRITISH MUSEUM. This shows you're not only a lone wolf but a team player with valuable connections.
