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- Tasks: Support IT services for 1,000 staff at the British Museum, focusing on Microsoft 365 and device management.
- Company: Join the British Museum, a historic institution with a collection spanning over two million years of culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, discounts, and opportunities for professional development.
- Other info: Flexible working options available; work on-site about three days a week.
- Why this job: Be part of a dynamic team enhancing user experience in a world-renowned cultural setting.
- Qualifications: Experience with Microsoft technologies, strong interpersonal skills, and a results-driven mindset required.
The predicted salary is between 34000 - 45000 £ per year.
Full-time, 41 hours per week (including one hour paid lunch break) Permanent £40,312 per annum
Application deadline: 12pm (midday) on Friday, 18 July 2025
About the role:
To provide engineering and technical support in the delivery of enterprise-wide IT Modern Workplace services to the Museum's circa 1,000 staff, for partners and guests who use the Museum's services. The successful candidate will work as part of the third line team of engineers responsible for the Museum's Modern Workplace across visitor services, operational and curatorial departments.
Key areas of responsibility:
- Microsoft 365 Services (operational support)
- Custom applications (server and client)
- Device configuration and management
- Documentation (technical and process)
- Maintain technology roadmaps and evaluate and test new modern workplace solutions
- Provide operational support including supporting the Museum to understand how core productivity solutions are consumed and make recommendations on how best to improve the end user experience, with particular emphasis on the use of Microsoft 365 Services
- Preventative maintenance ensuring systems are well maintained, documented, monitored and alerts are responded to appropriately
- Utilise ITIL frameworks to deliver services and change control
About you:
The successful candidate should have the following skills as well as experience with the following technologies:
- Microsoft Active Directory
- Entra ID
- Intune Device Management (Windows 11, macOS, Android and iOS)
- PowerShell
- Microsoft Windows Server 2019+
- Microsoft Group Policy
- Results driven with strong interpersonal skills
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
- Membership of the civil service defined benefit pension scheme.
- Free entry to a wide range of museums and exhibitions.
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
- Interest-free travel, bicycle, and rental deposit loans.
- Professional and personal development opportunities.
- Employee Assistance Programme.
- Discounts on food and gift shop purchases.
Additional details:
For more information about this role, please see the job description. If you have any additional needs that we should be aware of to support you with your application, please provide details.
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture.
The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience. We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about three days a week.
Modern Workplace Analyst employer: THE BRITISH MUSEUM
Contact Detail:
THE BRITISH MUSEUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Workplace Analyst
✨Tip Number 1
Familiarise yourself with Microsoft 365 Services and ensure you can discuss your experience with them confidently. Highlight any specific projects where you've improved user experience or operational support using these tools.
✨Tip Number 2
Brush up on your knowledge of ITIL frameworks, as they are crucial for delivering services and managing change control. Be prepared to share examples of how you've applied these principles in previous roles.
✨Tip Number 3
Showcase your interpersonal skills during the interview. The role requires strong communication with various departments, so be ready to discuss how you've successfully collaborated with teams in the past.
✨Tip Number 4
Research the British Museum's current technology initiatives and be prepared to suggest improvements or new solutions. This demonstrates your proactive approach and genuine interest in contributing to their mission.
We think you need these skills to ace Modern Workplace Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the Modern Workplace Analyst role. Focus on your expertise in Microsoft 365 Services, device management, and any experience with ITIL frameworks.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how your background makes you a perfect fit. Mention specific technologies you have worked with, such as PowerShell or Microsoft Active Directory.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in previous roles. This could include instances where you improved user experience or implemented new solutions in a workplace setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at THE BRITISH MUSEUM
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft 365 Services, Active Directory, and Intune. Be prepared to discuss your experience with these tools and how you've used them to improve user experiences in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. The role requires a results-driven mindset, so think of specific instances where you successfully resolved issues or improved processes using ITIL frameworks.
✨Showcase Interpersonal Skills
Since the position involves working with various departments, highlight your interpersonal skills during the interview. Share experiences where you've collaborated effectively with teams or provided support to users, ensuring they felt valued and understood.
✨Ask Insightful Questions
Prepare thoughtful questions about the Museum's current IT initiatives or future technology roadmaps. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.