Patrons Coordinator - London

The British Museum is seeking an exceptional Patrons Coordinator to play a central role in delivering a high-quality, bespoke Patrons Programme. You will have a direct impact on diversifying the Patrons Events Programme, ensuring the smooth running of the Patrons Events Programme. You will build and maintain strong relationships with the Museum’s Patrons and Departmental Supporter Groups acting as a key point of contact, taking ownership of Patron communications and events and overseeing the effective administration of the Patrons scheme. This is a fantastic opportunity for an organised, proactive, and relationship-driven professional to gain experience working across engagement, events and supporter communications to contribute to and enhance the Museums Patrons Programme.

About you

• Understanding of the role Fundraising Departments have within an organisation like the British Museum.
• Previous experience of working in a professional office or customer-facing environment such as a Development/Fundraising office or similar, with experience in data handling and designing effective processes.
• IT literate, ideally with experience of using Raisers Edge or similar CRM databases.
• Excellent attention to detail and organisation skills.
• Able to evaluate and improve repetitive tasks and procedures, working proactively and methodically.
• Excellent communication skills, both written and verbal.
• Excellent problem-solving abilities.
• Available to work evenings and occasional weekends.

Key areas of responsibility

• Administration and coordination of the Patrons scheme: Act as first point of contact for Patrons, responding to enquiries and resolving requests independently where appropriate. Draft and coordinate high-quality communications which reflect the high level of service and special relationship between the Patrons Team and its supporters. Liaise with the Operations, Membership and Supporter Services teams to organise and deliver monthly Patron renewals, ensuring data is accurate and processes are timely. Working with the Membership and Supporter Engagement team to coordinate and deliver regular email and postal communications.
• Patrons’ events: Coordinate event logistics working with third parties and Museum colleagues, in particular the Events and Supporter Engagement teams. Lead on the delivery of key events such as Patrons’ Open House and Patrons’ Previews, assisting the Senior Patrons Manager on the planning and delivery of the Director’s Dinner, ensuring a high standard of execution throughout. Liaise with the Development Data and Research Officer to prepare briefing notes and supporting materials for events.
• Patrons International Travel Programme: Support the coordination and delivery of the Patrons international travel programme, including managing communications, mailings, and preparatory materials.

Benefits

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.
• Interest‑free loans including season ticket, rental deposit and bicycle loans.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply, Embrace the Unknown, Spark Curiosity, Value Many Voices. These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. If you have any additional needs that we should be aware of to support you with your application, please provide details. Unfortunately, for this role we are unable to offer Sponsorship to applicants. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.