At a Glance
- Tasks: Lead FM operations and technical services, ensuring compliance and operational excellence.
- Company: Join the iconic British Museum, a hub of culture and history.
- Benefits: Enjoy free exhibition entry, generous pension scheme, and 25 days annual leave.
- Other info: Dynamic role with opportunities for professional growth in a fast-paced environment.
- Why this job: Be part of a transformative journey at one of the world's most famous museums.
- Qualifications: Significant experience in facilities management and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
About the role
Join the British Museum in this unique role supporting the delivery of planned and operational hard and soft facilities management services, alongside the successful handover of projects from the Museums Masterplan and capital programmes, while helping the Museum welcome approximately 6 million visitors annually. This is a crucial role involving close collaboration with senior stakeholders, supply-chain partners and support teams across the Museum.
As Head of Facilities Management Operations and Technical Services, you will lead the client-side FM Operations and Technical Services team, providing strategic support to the Head of Facilities Management and Workplace Services. You will drive operational excellence through the delivery of outsourced hard and soft FM services, ensuring buildings remain compliant, resilient, safe and fit for purpose. You will also act as the key liaison between capital projects and facilities management operations, ensuring effective project handover, aftercare, warranty management and integration into operational maintenance arrangements.
About you
- Significant experience leading hard and soft facilities management services within a complex operational environment.
- Strong knowledge of FM contracts, technical services, statutory compliance and building operations.
- Proven leadership, stakeholder management and team development skills.
- Experience managing outsourced service providers, performance standards and continuous improvement initiatives.
- Able to work effectively within a fast-paced environment and provide support across multiple Museum locations when required.
Key areas of responsibility
- Lead the client-side Operations and Technical Services team, ensuring FM services support Museum operations and strategic objectives.
- Manage FM service performance, contracts, budgets and operational risks, promoting continuous improvement and value for money.
- Build effective relationships with FM providers and internal stakeholders to ensure high-quality, integrated service delivery.
- Oversee compliance, health and safety performance, audits and operational resilience across the estate.
- Act as the key link between capital projects and facilities management, ensuring successful project handover, aftercare and ongoing maintenance arrangements.
The Masterplan
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
- 25 days annual leave plus.
Head of FM Operations & Technical Services - London employer: THE BRITISH MUSEUM
The British Museum is an exceptional employer, offering a unique opportunity to lead facilities management operations in one of the world's most renowned cultural institutions. With a strong commitment to employee development, a collaborative work culture, and a comprehensive benefits package that includes generous leave and a robust pension scheme, the Museum fosters an environment where staff can thrive while contributing to its mission of accessibility and excellence. Join us in shaping the future of this iconic institution as we embark on our largest transformation in nearly 300 years.
