Insight Manager - London

Role Summary

Insight Manager
Programme Management and Masterplan
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£41,852 per annum
Application deadline: 12pm (midday) on 18 July 2025

About the role:

The exciting new role has the opportunity to change and develop the Museum’s understanding of our visitors, informing our future priorities and strategies. The postholder will coordinate visitor insight research across all Museum workstreams, and lead on visitor consultation, evaluation and research for the Museum’s masterplan projects. Working alongside colleagues across the Museum, the role will ensure that audience voices and feedback are integrated into displays and programming, and will support an evidential, outcomes-based approach which prioritises quality and relevance. This work will support the delivery of the Museum\\\\\\\'s strategic priorities, optimise engagement programmes and drive visitor engagement and audience development.

Key areas of responsibility:

• Support the delivery of the Museum’s goals and strategies by designing and carrying out research and evaluation projects. Working with colleagues across the Museum, this will include delivering surveys, focus groups and user panel meetings, and coordinating a research and evaluation archive to support colleagues to access information.
• Train and support colleagues across the Museum on the use of audience research, consultation, and collaboration tools to inform the development, measurement, and refinement of projects and programmes.
• Optimise existing evaluation plans and tools to be used more widely across relevant Museum activity.
• Support the development and use of project management tools that embed an outcome and evidence-based approach and nurture reflective practice.
• Collaborate with teams across the BM to collect and collate evaluation results and data to write high-quality reports, detailing and presenting the findings.

About you:

• Proven data analysis skills, both qualitative and quantitative.
• Knowledge of evaluation and impact assessment, public consultation, and reporting approaches.
• Experience carrying out formative and summative evaluation, monitoring and impact measurement.
• Experience communicating complex data to non-specialist audiences and supporting non-specialists to apply audience insights.
• Relationship building and stakeholder management skills.
• Team building and collaboration skills.
• Excellent written and verbal communication and presentation skills
• Strong organisational and planning skills

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews are expected to take place on 29, 30, 31 July 2025

If you have any additional needs that we should be aware of to support you with your application, please provide details to .

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: . Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here:

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about 3 days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.