Information Governance Operations Specialist - London
About the role
We are seeking an experienced and forward-thinking Information Governance Operations Specialist to join our Communications and Governance team on a fixed-term basis.
This is an exciting opportunity to play a key role in delivering a new strategy for the management of statutory information requests, including Freedom of Information requests and Data Subject Access Requests. Working closely with the Associate Director of Strategy, Planning and Governance and the Head of Information Governance, you will drive operational improvements, introduce innovative ways of working and help embed technology-enabled solutions that modernise, enhance efficiency, compliance and service delivery across the Museum.
This role is ideal for someone who enjoys combining their expertise in Information Governance with project delivery, process improvement and change management. You will work with colleagues across the Museum to redesign workflows, implement new systems and promote the adoption of best practice in information governance, records management and statutory information request handling.
This role offers the opportunity to make a significant impact on how Information Governance services are delivered across one of the worlds leading cultural institutions. You will work on high-profile transformation initiatives with a wide range of stakeholders and help ensure information governance services remain effective, compliant and fit for the future at the Museum.
About you
You will have:
- Experience working in an Information Governance, information management, data protection, records management or related role.
- Strong knowledge of the Freedom of Information Act 2000 and a good working knowledge of UK data protection legislation.
- Experience delivering projects, transformation initiatives or business process improvements within a complex organisation with excellent management skills.
- Excellent stakeholder engagement and communication skills with the ability to manage competing priorities and work effectively to tight deadlines.
- Experience of process mapping, analysis and redesign, with the ability to translate findings into practical improvements.
- Confidence using technology to improve services and workflows, including Microsoft applications, and experience of using tools such as Microsoft Purview, Copilot or similar technologies.
- An interest in emerging technologies, including Generative AI, and their application within Information Governance.
- Professional qualifications in data protection, freedom of information, records management, information security or project management would be advantageous.
Key areas of responsibility
- Lead projects that improve Information Governance processes and service delivery.
- Identify and implement technology solutions that enhance the management of Freedom of Information requests, records management and other Information Governance activities.
- Analyse and redesign workflows, developing practical and effective solutions that deliver measurable improvements.
- Work closely with stakeholders across the Museum to comprehend requirements, embed new ways of working and promote compliance with information-related legislation.
- Develop use-friendly templates, guidance and reporting tools.
- Support the Information Governance team on a range of matters, including Freedom of Information, Environmental Information Regulations, data protection and information sharing.
- Support the Museums Head of Information Governance in the identification of training needs to colleagues.
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but weve outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme defined benefit with considerable employer contribution.
- 25 days annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
The interviews are expected to take place between 7-15 December 2026
If you have any additional needs that we should be aware of to support you with your application, please provide details to .
Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your managers support before submitting an application.
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Information Governance Operations Specialist - London in Hampstead employer: The British Museum
The British Museum is an exceptional employer, offering a vibrant work culture that values curiosity and inclusivity. As a Project Curator, you will benefit from a comprehensive benefits package, including generous annual leave, professional development opportunities, and a supportive environment that encourages personal growth. Located in London, you will collaborate with leading experts while contributing to transformative exhibitions that engage diverse audiences worldwide.
