At a Glance
- Tasks: Provide tech support and solve user issues across a variety of systems.
- Company: Join the British Museum's dynamic Information Systems team.
- Benefits: Enjoy free exhibition access, 25 days leave, and wellness perks.
- Other info: Great career growth opportunities and a commitment to inclusivity.
- Why this job: Be part of a major transformation in a collaborative and social environment.
- Qualifications: No traditional IT background needed; just a proactive attitude and eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Operations Support Analyst, you'll play a key role in keeping the Museum's digital environment running smoothly. Sitting within a close-knit and dynamic Information Systems team, you'll provide first- and second-line support to colleagues across the entire organisation. This is a uniquely varied role in a very social and collaborative department, offering the opportunity to work with over 250 different software applications while engaging with teams across every part of the Museum. From galleries to offices, you'll gain an in-depth understanding of both the people and the spaces that make the Museum work.
Responsibilities
- Provide first- and second-line technical support, diagnosing and resolving user issues across a wide range of systems and applications.
- Manage and respond to service requests via the Helpdesk, including hardware, software, and access requirements.
- Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support).
- Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards.
- Collaborate with colleagues across IS and the wider Museum to support projects and continuous service improvements.
You're someone who thrives in a fast-paced, service-focused environment and enjoys solving problems. You bring strong communication skills and a calm, adaptable approach, especially when working under pressure or managing competing priorities. You don't need to come from a traditional IT background – we welcome applicants from all professional paths. What matters most is your attitude: you're proactive, eager to learn, and motivated to build your technical skills on the job. You enjoy working as part of a team but are equally comfortable taking initiative independently. Above all, you take pride in delivering a great service and building positive relationships with colleagues at all levels.
Benefits
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Eyecare vouchers for VDU tests and contributions toward glasses.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Values
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. If you have any additional needs that we should be aware of to support you with your application, please let us know.
Service Operations Support Analyst in City of Westminster employer: THE BRITISH MUSEUM
The British Museum is an exceptional employer, offering a vibrant and collaborative work culture where employees are valued and supported. With a comprehensive benefits package that includes generous leave, professional development opportunities, and a commitment to diversity and inclusion, staff can thrive both personally and professionally while contributing to the Museum's transformative mission. Located in the heart of London, employees enjoy unique perks such as free exhibition access and discounts, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Support Analyst in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Museum on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Service Operations Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or helped others, as this will show you're a great fit for the collaborative environment.
✨Tip Number 3
Show your enthusiasm for the Museum's mission! Research their recent projects and transformations, and be ready to discuss how you can contribute to their goals during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Service Operations Support Analyst in City of Westminster
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Service Operations Support Analyst and how you can contribute to our dynamic team at the Museum.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not from a traditional IT background. We value diverse paths, so connect your skills to the responsibilities listed in the job description. Show us how your unique journey makes you a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, we’re looking for someone who can communicate well with colleagues across the Museum!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the link provided in the job listing!
How to prepare for a job interview at THE BRITISH MUSEUM
✨Know Your Tech
Familiarise yourself with the common software applications and systems mentioned in the job description. Brush up on your technical skills, especially around first- and second-line support. Being able to discuss specific tools or platforms will show that you're proactive and ready to dive into the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you resolved issues under pressure or managed competing priorities. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this position.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share stories that highlight your adaptability and how you’ve built positive relationships with colleagues. This will resonate well with the Museum's values of embracing many voices.
✨Ask Insightful Questions
Prepare thoughtful questions about the Museum's transformation and how the Service Operations Support Analyst fits into that vision. This shows your genuine interest in the role and the organisation, plus it gives you a chance to assess if it's the right fit for you too!
