At a Glance
- Tasks: Ensure the safety and security of the Reading Rooms while providing excellent customer service.
- Company: Join the UK's national library, a hub of knowledge and discovery.
- Benefits: Enjoy 25 days holiday, a pension scheme, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the first point of contact, creating a welcoming environment for all visitors.
- Qualifications: Strong communication skills and a commitment to maintaining a secure space.
The predicted salary is between 27706 - 27706 £ per year.
Location: St Pancras
Contract: 2x Permanent, 5x Fixed Term for 6 months
Hours: Full time (36 hours)
Grade: D
Salary: £27,706 per annum. Starting salary may be reviewed if candidate has evidence of a higher salary.
There are two full time permanent positions and five 6‑month fixed term positions in Reader Services working within a Monday to Saturday operation. This role operates on a shift rota which includes working 4 days a week that will incorporate 2 x 11 1/2 hour shifts and 2 x 8 1/2 hour shifts.
About the role
The purpose of this role is to support the safe and secure operation of the St. Pancras Reading Rooms while delivering a high standard of customer service to Readers, visitors and staff. As the first point of contact for Reading Room users, you will play a key role in creating a welcoming environment, while also ensuring that the Library’s collections are protected from theft, damage or loss. You will work closely with colleagues across Reader Services to maintain a secure environment, respond to incidents and emergencies and support the smooth day-to-day running of Reading Room operations.
About us
We are the national library of the UK and we are here for everyone. Our shelves hold over 170 million items – a living collection that gets bigger every day. Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future. Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.
What we can offer you
- 25 days' holiday plus 2.5 privilege days.
- Access to a defined benefit Civil Service pension scheme.
- Flexible working arrangements.
Full details of employee benefits can be found on our Careers: Benefits.
Things you need to know
- We are unable to provide sponsorship under the UK Skilled Worker visa for this role.
- Successful candidates must undergo a criminal record check (DBS check).
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
- We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.
Closing at 23:59 on Monday 25 May 2026.
Reading Room Security Officer in London employer: The British Library
As a Reading Room Security Officer at the UK’s national library located in St Pancras, you will be part of a dynamic team dedicated to creating a welcoming environment while ensuring the safety of our extensive collection. We offer a supportive work culture with flexible arrangements, generous holiday allowances, and a defined benefit pension scheme, all aimed at fostering employee growth and inclusivity. Join us in making a meaningful impact on the lives of readers and visitors alike in a role that combines security with exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Reading Room Security Officer in London
✨Tip Number 1
Get to know the Reading Room and its operations before your interview. Familiarise yourself with the layout, services offered, and any recent news about the library. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Practice your customer service skills! As a Reading Room Security Officer, you'll be the first point of contact for visitors. Role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or attend library events to chat with staff. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at the national library.
We think you need these skills to ace Reading Room Security Officer in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see why you're excited about becoming a Reading Room Security Officer and how you can contribute to our mission of providing a safe and welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We’re looking for candidates who understand the importance of security and customer service in a library setting, so don’t hold back on showcasing your strengths!
Be Honest and Accurate:While it might be tempting to use AI tools for help, remember that all examples and statements must come from your own experiences. We value authenticity, so be truthful about your background and skills to avoid any issues with your application.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive your details and can consider you for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at The British Library
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Reading Room Security Officer. Familiarise yourself with the importance of customer service and security in a library setting. Think about how you can contribute to creating a welcoming environment while ensuring the safety of the collections.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for users, prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you would handle difficult situations or emergencies while maintaining a calm and professional demeanour.
✨Demonstrate Teamwork and Communication
This position requires working closely with colleagues across Reader Services. Think of instances where you've successfully collaborated with others. Highlight your communication skills and how you can contribute to a smooth day-to-day operation in the Reading Room.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Practice responding to potential incidents or emergencies you might face as a Reading Room Security Officer. This will show your ability to think on your feet and prioritise safety and security.
