At a Glance
- Tasks: Analyse data to improve IT service processes and manage incidents effectively.
- Company: Join the British Library, a prestigious institution with a commitment to innovation.
- Benefits: Enjoy flexible working, a defined benefit pension scheme, and other great perks.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in enhancing technology services and processes.
- Qualifications: Experience in IT service management and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
The British Library is seeking a Service Process and Problem Analyst to enhance operational processes within the Technology service function. You will play a vital role in ensuring documented processes for service requests and incident management align with ITIL principles.
Your responsibilities will include:
- Analysing data to uncover recurring problems
- Maintaining a problem register
- Collaborating with key stakeholders to standardize processes
The position offers various employee benefits including a defined benefit pension scheme and flexible working arrangements.
IT Service Process & Problem Analyst employer: The British Library
The British Library is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the Technology service function. With a strong commitment to employee growth, you will benefit from flexible working arrangements and a defined benefit pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in a prestigious institution.
