At a Glance
- Tasks: Provide top-notch desktop support and help users thrive with tech.
- Company: Join the iconic British Library's tech team in a supportive environment.
- Benefits: Enjoy flexible working, a solid pension scheme, and a great work-life balance.
- Other info: We value diversity and inclusivity, welcoming all backgrounds to apply.
- Why this job: Be part of a historic institution while making a real difference in people's lives.
- Qualifications: Experience with Windows 11, MS Office 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The world‑famous British Library has a rare and exciting opportunity for a permanent Desktop Technician to join our existing Technology team based in Boston Spa. Do you enjoy providing first‑rate service, maintain a superb work‑life balance, and want to be part of something you can be proud of while being looked after in the public sector?
Your responsibilities will include:
- Providing Service Desk support on a rota basis, engaging with users via email, face to face and the self‑service portal.
- Providing second‑line support to users who are onsite and working remotely.
- Ensuring all new incidents and requests are managed and escalated as required.
- Investigating issues and other requests, providing second‑line desktop support and determining appropriate actions to take.
- Providing timely communication to all staff, using email and news items, for both planned maintenance and unplanned outages of systems.
- Ensuring the inventory is maintained, tagging new items and ensuring moves are recorded and updated in the system.
- Assisting users to make more effective use of desktop/laptop systems, products and services.
- Installing and commissioning desktop/laptop systems and managing routine upgrades.
- Contributing to the creation and maintenance of knowledge base articles.
- Ordering and managing smartphones – Android and iOS.
- Interpreting technical manuals and documentation and, in consultation with users, devising new or revised policy, standards and procedures for using systems, products or services.
About you:
- Have the ability to work flexibly and across teams.
- Have the ability to understand end‑to‑end systems and what is needed to support them, both in the office and via remote support.
- Have a proven track record in supporting Windows 11, MS Office 365 and Microsoft Teams.
- Have a good knowledge of the primary infrastructure and the support requirements.
- Have the ability to contribute to the collection, report and disseminate of Service Team metrics.
- Possess knowledge and expertise and be willing to share these with colleagues and users.
- Use continuous improvement to identify process improvements.
- Understand and promote the use of technical standards.
- Keep and maintain accurate records, for calls, inventory, and procedures.
- Have good oral communication skills and take an analytical approach to problem solving.
- Have knowledge and experience of IT Infrastructure Library (ITIL V4) standards or similar methodologies.
If this sounds like you, we would love to hear from you!
What we can offer you:
- Access to a defined benefit Civil Service pension scheme.
- Flexible working arrangements, including flexi‑time.
We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates. Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.
Desktop Technician in Boston Spa employer: The British Library
The British Library offers a unique opportunity for Desktop Technicians to thrive in a supportive and inclusive environment, where work-life balance is prioritised. With access to a defined benefit Civil Service pension scheme and flexible working arrangements, employees can enjoy meaningful work while contributing to the preservation of the UK's rich literary heritage. The culture fosters continuous improvement and collaboration, ensuring that staff have ample opportunities for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician in Boston Spa
✨Tip Number 1
Network like a pro! Reach out to folks in the tech community, especially those who work at the British Library or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your technical know-how. Bring along examples of your work or even a mini portfolio to impress them.
✨Tip Number 3
Stay proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and can set you apart from the crowd.
✨Tip Number 4
Prepare for the interview like it’s a big game! Research common questions for Desktop Technicians and practice your answers. Also, think of questions to ask them about their tech environment – it shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Desktop Technician in Boston Spa
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Windows 11, MS Office 365, and Microsoft Teams. We want to see how you've used these tools in real-life situations, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your responses to the specific responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The British Library
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MS Office 365, and Microsoft Teams. Be ready to discuss how you've supported these systems in the past, as well as any troubleshooting techniques you’ve used. This will show that you’re not just familiar with the software but can also provide effective support.
✨Showcase Your Communication Skills
Since you'll be engaging with users face-to-face and via email, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated complex information to non-technical users. This will demonstrate your ability to connect with colleagues and users alike.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight how you approached the problem, what actions you took, and the positive outcomes that followed. This will showcase your analytical skills and ability to think on your feet.
✨Familiarise Yourself with ITIL V4 Standards
Since knowledge of ITIL V4 is a plus, take some time to understand its principles and how they apply to service management. Be prepared to discuss how you’ve implemented or adhered to these standards in previous roles. This will show that you’re serious about continuous improvement and maintaining high service quality.
