At a Glance
- Tasks: Lead technical operations and provide hands-on support in a dynamic environment.
- Company: Join the British Horse Society, a leader in promoting inclusion in the equestrian sector.
- Benefits: Enjoy 26 days of annual leave, matched pension contributions, and health cash plans.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact while enhancing your technical skills in infrastructure and cyber security.
- Qualifications: Experienced 2nd line engineer with strong technical skills and a passion for service improvement.
The predicted salary is between 36000 - 44000 £ per year.
- Technical Operations Lead - 35 Hours per week
- 26 days' annual leave (+ public holidays) on starting
- matched pension contributions up to 5 percent
- enhanced pay when taking leave as your family grows
- income protection insurance
- a health-cash plan
- a wide range of wellbeing and mental health support services
Location: This role is predominantly based at our head office near Stoneleigh, Warwickshire, with some flexibility to work remotely.
Hours: Our usual full-time hours are 35 a week - with an early finish on a Friday!
There may be a limited requirement for infrequent out-of-hours working to support projects and/or major service incidents.
What you'll be doing
- Providing hands‑on 2nd line support across all BHS environments.
- Acting as a technical escalation point for complex support issues.
- Leading technical delivery for operational projects and service improvements.
- Coordinating significant IT incidents and driving issues through to resolution.
- Improving support processes and ITIL‑aligned operational practices.
- Managing relationship with technology suppliers and support partners.
What you won't be doing
- Doing repetitive tasks all day or battling unnecessary process.
- Working in a siloed support environment or unsupported team.
- Standing still technically, or being removed from technical projects and improvements.
Requirements
This is a great role for you if
- Are an experienced 2nd line engineer with strong technical skills, looking to enhance your technical expertise across infrastructure and cyber security.
- Enjoy combing hands on support with technical leadership in fast paced operational environment.
- Take ownership, improve services and see things through to completion.
- ... you want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.
- Other information
- AI tools can be handy, but they don't always hit the mark when it comes to the specific stuff we're looking for
- We really want to hear your voice - your experiences, your skills and what makes you, well, you!
- If you lean too much on AI-generated content, your application might end up sounding a bit generic - and that could hurt your chances.
- Safer Recruitment, Equality and Diversity
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore at conditional offer stage successful applicants will be required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to this guide on the Rehabilitation of Offenders Act 1974.
British Horse Society is committed to achieving equity for all current and prospective employees and doesn't condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes.
We also believe that a more inclusive workplace, where people of different backgrounds work together, brings better outcomes for all employees.
We strongly encourage suitably experienced people from a wide range of backgrounds to apply.
Only suitable candidates will be contacted directly about this position.
We won't store or process the data of candidates for longer than is necessary for the recruitment process.
#J-18808-Ljbffr
Technical Operations Lead in Kenilworth employer: The British Horse Society
The British Horse Society (BHS) is an exceptional employer, offering a vibrant and supportive work culture where your marketing skills can truly make a difference in the equine community. With a focus on personal and professional growth, employees enjoy generous benefits including 26 days of annual leave, matched pension contributions, and a commitment to inclusion and wellbeing. Located near Stoneleigh in Warwickshire, the role provides flexibility with remote working options, allowing you to balance your career with your personal life while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Lead in Kenilworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The British Horse Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The British Horse Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The British Horse Society!
✨Direct Apply to The British Horse Society
Let's not forget to apply directly through the The British Horse Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Lead in Kenilworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The British Horse Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The British Horse Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The British Horse Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
