At a Glance
- Tasks: Manage and optimise Salesforce CRM, support users, and enhance data quality.
- Company: Join the British Academy, a leading institution for humanities and social sciences.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be part of an exciting digital transformation and make a real impact.
- Qualifications: Salesforce Certified Platform Administrator with two years' experience required.
The predicted salary is between 33075 - 40425 £ per year.
The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Salesforce Administrator to join our IT Team in the Resources directorate, providing key support in the maintenance and development of our recently implemented Salesforce CRM.
ROLE PURPOSE
The British Academy is undergoing an exciting change in its digital capabilities and has recently transitioned to Salesforce as its new relationship management platform.
The role is being introduced to support growing adoption and development of the system.
The Salesforce Administrator role supports a business-critical CRM platform used by over 140 staff across multiple functional areas.
Working closely with the Salesforce Support & Enablement Manager, the postholder will act as a key subject matter expert for day-to-day Salesforce administration, managing platform configuration, supporting user access, data quality, reporting, user adoption and providing operational support.
The role will suit a Salesforce Administrator with a minimum two years’ practical configuration experience who also enjoys collaborating with and supporting users.
The candidate must possess a strong understanding of development lifecycle best practices and hold relevant Salesforce certifications.
OFFICE LOCATION - 10-11 Carlton House Terrace, St James Park, London, SW1Y 5AH
KEY RESPONSIBILITIES
- 1. Salesforce Development and Maintenance
- Act as the primary point of contact for Salesforce administration queries.
- Manage, prioritise and resolve business support requests as usual.
- Configure, maintain and optimise Salesforce objects, apps, Lightning pages, automations, permission sets and related platform features.
- Support continuous improvement of Salesforce functionality.
- Support users to create, maintain and enhance reports and dashboards.
- Maintain system documentation and change log.
- 2. User Support and Training
- Provide ongoing Salesforce support to users.
- Manage user access, licenses, permission sets and portal activation.
- Deliver training sessions, workshops and informal coaching on the system.
- Develop user guides, knowledge articles and self-service resources.
- Provide guidance to teams managing external users of the Academy’s self-service portal, including for the payment of subscriptions.
- 3. Data Preparation and Management
- Work with the Data Governance Manager to monitor and improve CRM data quality.
- Undertake data transformation, migration and loading activities.
- Support delegated colleagues to prepare and migrate data as part of an integration project.
- Key Stakeholders
Internal
Salesforce Support & Enablement Manager; Senior Business Analyst and wider IT team; Data Governance Manager and wider Monitoring & Evaluation team; Salesforce internal userbase
External
Relevant product support helpdesks e. g. Salesforce technical support; Academy’s managed services provider
ROLE REQUIREMENTS
QUALIFICATIONS
- Salesforce Certified Platform Administrator essential with Certified Platform Administrator II desirable.
- Minimum two years’ practical Salesforce support experience essential.
- Experience in Non-Profit Success Pack and Salesforce Data Loader highly desirable.
- Knowledge of GDPR and data protection practices, particularly in relation to CRM usage, highly desirable.
- Commitment to maintaining and developing professional Salesforce knowledge and keeping up to date with platform developments and best practices.
- WORKING RELATIONSHIPS
- Works and communicates effectively
- Builds effective and collaborative working relationships with stakeholders across the organisation, employing empathy and patience to support users with varying levels of technical knowledge and experience.
- Works closely with the Salesforce Support & Enablement Manager to maintain platform effectiveness, support continuous improvement initiatives and ensure alignment with organisational priorities.
- Collaborates with the Senior Business Analyst to understand and build to documented user requirements as part of ongoing Salesforce development.
- KNOWLEDGE AND SKILLS
- Demonstrates and develops appropriate knowledge and skills
- Demonstrable experience in end-user support with hands‑on experience of managing user access and troubleshooting issues in a highly customised Salesforce environment.
- Can confidently deliver effective training on basic functionality and team specific customisations and processes.
- Able to translate technical concepts into accessible language for non-technical users.
- Ensures data is managed with transparency and accountability.
- Hands‑on experience of working with one or more of the following products desirable: Findock, (Marketing Cloud) Account Engagement, Experience Cloud, Formstack Documents.
- PROACTIVITY AND PLANNING
Manages time and resources effectively in order to achieve own and organisational objectives
- Anticipates potential issues and identifies opportunities for process or system improvement before they impact users.
- Takes ownership of assigned responsibilities and prioritises workload effectively to support the continuous operation of the Salesforce platform.
- Works flexibly across project workstreams and adapts to shifting priorities.
- PROBLEM SOLVING AND DECISION MAKING
- Ensures good decisions are made through a rational and methodical approach
- Exercises sound judgement in identifying root causes, evaluating options and implementing appropriate solutions within agreed governance frameworks.
- Assesses the impact of proposed changes on users, processes and data integrity.
- Sets the right balance between referring decisions to the appropriate level and taking things forward without referral.
MUST BE COMMITTED TO THE BRITISH ACADEMY'S WORKPLACE VALUES OF
- COLLABORATION, CREATIVITY, EMPATHY, EXCELLENCE, INTEGRITY, RESILIENCE AND RESPECT
- Role closes to applications on 5 October 2026
- #J-18808-Ljbffr
Salesforce Administrator employer: The British Academy
The British Academy is an exceptional employer, offering a collaborative and inclusive work culture that values the contributions of every team member. Located in the heart of London, employees benefit from a vibrant environment with access to professional development opportunities, competitive benefits, and a commitment to fostering talent within the humanities and social sciences sector.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The British Academy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The British Academy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The British Academy!
✨Direct Apply to The British Academy
Let's not forget to apply directly through the The British Academy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The British Academy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The British Academy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The British Academy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
