At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 13 - 16 € per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group, including:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress in Poole employer: The Britannia, Parkstone
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a warm and vibrant work culture. With bespoke training through our Stepping Stones programme and numerous employee benefits, including generous discounts and referral bonuses, we are dedicated to your growth and well-being. Join us in a dynamic environment where your passion for excellent service can flourish as we expand our community across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Poole
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the vibe and menu. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, it’s all about making guests feel special. Role-play with a friend or family member to nail down how you’d handle different customer scenarios. Confidence is key!
✨Tip Number 3
Show your passion for food! Be ready to talk about your favourite dishes or dining experiences. This not only highlights your interest in quality food but also aligns perfectly with Heartwood’s commitment to serving fresh, seasonal dishes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Heartwood Collection’s exciting growth plans!
We think you need these skills to ace Server/Waiter/Waitress in Poole
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about joining our team and making guests feel special.
Tailor Your CV:Make sure your CV is tailored to the role of Waiter/Waitress. Highlight any relevant experience in customer service or food and drink, and don’t forget to mention your interpersonal skills – they’re super important to us!
Be Yourself:We’re looking for vibrant individuals, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and what makes you a great fit for our warm and genuine community.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming part of the Heartwood Collection family!
How to prepare for a job interview at The Britannia, Parkstone
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and the types of dishes served at Heartwood Collection. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. Be prepared to share examples of how you've made guests feel special in previous roles. Highlight your ability to handle difficult situations with grace and charm.
✨Demonstrate Flexibility and Reliability
Heartwood Collection values flexibility and reliability. Be ready to discuss your availability and willingness to work varied shifts. Share experiences where you've gone above and beyond to ensure excellent service.
✨Express Your Passion for Quality Food
Let your enthusiasm for great quality food shine through. Talk about your favourite dishes, any culinary experiences you've had, and why you believe high standards are important in hospitality. This will resonate well with the interviewers.
