At a Glance
- Tasks: Lead a vibrant team in delivering exceptional hospitality experiences.
- Company: Join an award-winning group of cosy pubs and brasseries.
- Benefits: Competitive salary, private healthcare, discounts, and extra holiday options.
- Other info: Exciting expansion plans with over 40 locations and counting!
- Why this job: Be part of a growing community with real impact and progression opportunities.
- Qualifications: 2-3 years as a General Manager with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a General Manager. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Competitive salary package, includes TRONC* and Bonus based on KPIs
- Contract of 48 hours
- Private Healthcare with Bupa
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- Additional Holiday (can buy up to 5 days extra holiday per year)
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- Various discounts on our beautiful Bedrooms in Inns locations
- A birthday gift and Long Service Recognition
- Cycle to Work Scheme
About You:
- Passionate and vibrant personality, lead from the front, a real people person who cares for the guests, team and experience.
- Clear track record of running a site and/or fresh food restaurant and delivering training and support to managers and team members.
- Able to run all different aspects of hospitality, (and reception for rooms site), with a proven record of leadership skills.
- 2-3 years experience as General Manager, with knowledge of branded operations.
- Taking on all the responsibilities of your site with an understanding of HR, financial aspects and KPI requirements of running a site.
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average plus quarterly bonus.
Please note, we cannot take applications from overseas.
General Manager in Poole employer: The Britannia, Parkstone
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and community. With competitive salaries, comprehensive benefits including private healthcare and bespoke training through our Stepping Stones programme, we are dedicated to fostering employee growth and well-being. Join us in a dynamic environment where your leadership can shine, and enjoy unique perks like discounts at our beautiful inns and the opportunity to be part of our exciting expansion plans.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current or former employees of Heartwood Collection. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with the hiring team, let your vibrant personality shine through. Share your experiences and how they align with Heartwood's values. Remember, they’re looking for someone who truly cares about the guest experience.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles and how you handled them. This will help you demonstrate your leadership skills and problem-solving abilities, which are key for a General Manager role at Heartwood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Heartwood family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace General Manager in Poole
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that vibrant personality of yours and how it aligns with our values at Heartwood Collection.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in running a site or fresh food restaurant. We love seeing clear examples of your leadership skills and how you've supported your team in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements and relevant experience without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Heartwood Collection.
How to prepare for a job interview at The Britannia, Parkstone
✨Know Your Stuff
Before the interview, dive deep into Heartwood Collection's values and offerings. Familiarise yourself with their pubs and brasseries, especially their seasonal dishes. This shows genuine interest and helps you connect your experience to their mission.
✨Showcase Your Leadership
As a General Manager, you'll need to demonstrate strong leadership skills. Prepare examples from your past roles where you've successfully led a team, managed challenges, or improved operations. Be ready to discuss how you can bring that same energy to Heartwood.
✨Emphasise People Skills
Heartwood is all about creating a warm and inviting atmosphere. Highlight your people skills during the interview. Share stories that showcase your ability to connect with guests and team members, and how you foster a positive environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and their plans for expansion. This not only shows your enthusiasm but also helps you gauge if Heartwood is the right fit for you.
