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- Tasks: Meet clients to appraise and purchase coins and precious metals.
- Company: Join The Britannia Coin Company, a growing leader in numismatics.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Dynamic team environment with potential for flexible hours.
- Why this job: Dive into the fascinating world of coins and gold while building valuable skills.
- Qualifications: Sales experience and excellent customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As The Britannia Coin Company continues to grow, we have an exciting opportunity for two Trainee Valuers (Coins & Gold) to join our team on a full-time basis. Trainee Valuers will be responsible for meeting with clients day‑to‑day to appraise coins and other precious metal items with a view to purchase. The successful candidate will also help process parcels received via our postal valuation service and communicate with clients regarding their items by phone and email. While knowledge of coins, precious metals and/or collectables is an advantage, it is not essential. Of primary importance is experience in a sales or purchasing role, excellent customer service skills, and an appetite to learn on the job. We are particularly interested in meeting people with some experience in appraisal (regardless of the industry) and those who are interested in building a career in numismatics. Full in‑house training, including one‑to‑one support from our Head Valuer, will be provided. This is a full‑time, on‑site role based at our High Street valuation centre in Royal Wootton Bassett, Wiltshire, where the operating hours are 9am‑5pm, Monday to Friday. We are pleased to discuss adjusted hours or job share arrangements, but home working is not feasible.
Responsibilities:
- Meeting with clients by appointment to appraise and purchase coins and precious metals
- Taking accurate personal and financial details from clients and conducting ID checks to facilitate payment
- Valuing items received by post and updating details via an online customer portal
- Responding to telephone and email enquiries and logging contacts in the company's CRM system
- Developing a good working knowledge of our pricing strategy and staying up to date with current priorities
- Maintaining knowledge of current inventory and product offerings via research and team collaboration
- Building positive relationships with customers, as well as the wider customer service team
- Occasional attendance of trade fairs and off‑site valuation events locally and nationally
Key Skills Required:
- Experience in a customer‑facing sales or purchasing role
- Excellent communication skills and a personable attitude
- An active approach to learning and skills development
- Adaptable and confident in a fast‑paced environment
- Diligent, detail‑focused and trustworthy
- Able to work independently and as part of a tight‑knit team
- Strong IT skills, ideally to include the Apple ecosystem
- Ability to communicate competently in writing
Useful, but not required:
- Knowledge of coins, precious metals and/or collectables
- Full UK driving licence and own transport (mileage paid)
- Further training and development opportunities
Trainee Valuer (Coins & Gold) in Royal Wootton Bassett employer: The Britannia Coin Company
Contact Detail:
The Britannia Coin Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Valuer (Coins & Gold) in Royal Wootton Bassett
✨Tip Number 1
Get to know the company inside out! Research The Britannia Coin Company, their values, and what they’re all about. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be meeting clients and responding to enquiries, it’s crucial to be clear and personable. Role-play with a friend or family member to boost your confidence before those interviews.
✨Tip Number 3
Show your eagerness to learn! Highlight your willingness to pick up new skills, especially in appraisal and numismatics. Mention any relevant experiences, even if they’re from different industries, to demonstrate your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at The Britannia Coin Company.
We think you need these skills to ace Trainee Valuer (Coins & Gold) in Royal Wootton Bassett
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a genuine interest in coins and precious metals can really make your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight any relevant experience in sales or customer service. Even if you don’t have direct experience with coins, showcasing your skills in a similar role can show us you’re ready to learn and grow with us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Britannia Coin Company.
How to prepare for a job interview at The Britannia Coin Company
✨Know Your Stuff
Even if you don't have extensive knowledge of coins and precious metals, do some research! Familiarise yourself with basic terminology and current trends in numismatics. This will show your enthusiasm and willingness to learn, which is key for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to share examples of your previous customer service experiences. Highlight how you've handled difficult situations or built relationships with clients. This will demonstrate your ability to connect with customers effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Before the interview, practice common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. This will help ease any nerves and ensure you present your best self during the actual interview.