At a Glance
- Tasks: Create amazing guest experiences and manage the hotel's front desk operations.
- Company: Join The Bristol, a vibrant hotel with a focus on inclusion and diversity.
- Benefits: Earn £12.86 per hour, enjoy free meals, and 28 days holiday plus perks.
- Other info: Great career development opportunities and fun team events await you!
- Why this job: Be the friendly face of hospitality and make a difference in guests' stays.
- Qualifications: Customer service skills and a calm attitude under pressure are essential.
The predicted salary is between 26700 - 26700 £ per year.
Contract: Permanent
Salary: £12.86 per hour + incentives
As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role. Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests' enquiries, and address any issues that guests might experience during their stay. Please note this is a full-time role (40 hours per week).
The perks of working at The Bristol:
- Refer a Friend Bonus Scheme - £400 when you refer a friend
- Free car park
- 28 days of holiday including public holidays, increasing to 33 days with length of service
- Free meals on duty
- Discounted hotel rooms for you, your family and friends
- 50% off food when dining with the Doyle Collection
- Great location with easy access to public transport
- In-house training team dedicated to your personal development
- Reward and recognition programmes
- Save money with our Cycle to Work scheme
- Plan for your future with our pension
- Mental and physical wellbeing tools
- Step Forward Day - a day to spend giving to charity
- Monthly team engagement and communications events
- Staff summer and Christmas parties
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Hotel Receptionist in Bristol employer: The Bristol
The Doyle Collection is an exceptional employer, offering a vibrant work culture where every team member is valued and respected. With a strong focus on employee growth through in-house training and development opportunities, as well as generous benefits like 28 days of holiday, discounted hotel stays, and a supportive environment for mental and physical wellbeing, working as a Hotel Receptionist at The Bristol promises a rewarding and fulfilling career in a prime location with easy access to public transport.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Bristol
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and show off your knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are in dealing with various situations, the better you'll perform during interviews and on the job.
✨Tip Number 3
Network like a pro! Connect with current or former hotel staff on LinkedIn or at local events. They might have insider tips or even refer you for a position, which can give you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Hotel Receptionist in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:As a Hotel Receptionist, your customer service skills are key! Make sure to highlight any relevant experience in your application. We want to see how you’ve gone above and beyond for guests in the past.
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present themselves well!
Stay Calm Under Pressure:Working at the front desk can get hectic, so let us know how you handle stressful situations. Share examples in your application that demonstrate your ability to stay composed and solve problems efficiently.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at The Bristol
✨Know the Hotel Inside Out
Before your interview, take some time to research The Bristol and its services. Familiarise yourself with their amenities, location, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create a positive guest experience.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it’s important to show that you can handle pressure. Practice common interview questions and consider role-playing scenarios where you might need to stay calm, like dealing with an unhappy guest. This will help you convey your composure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the receptionist role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
