At a Glance
- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a friendly team in a dynamic engineering environment.
- Benefits: Enjoy competitive leave, full uniform, tools, and a company vehicle.
- Other info: Flexible working hours with opportunities for professional growth and wellness support.
- Why this job: Make a real difference by solving problems and helping customers every day.
- Qualifications: Field Service Engineering experience preferred; strong problem-solving and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 3 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours
4 on 4 off
Field Service Engineer - Plymouth employer: The Brink’s Company
Join our dynamic team as a Field Service Engineer in Plymouth, where we prioritise employee growth and well-being. With a supportive work culture that values customer service excellence, you will benefit from comprehensive training, a generous annual leave policy, and a wellness programme designed to support your health. Enjoy the unique advantage of working with cutting-edge technology while being part of a company that truly invests in its employees' future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Plymouth
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about what they do and how you can contribute. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your technical skills! Since you’re applying for a Field Service Engineer role, brush up on your troubleshooting techniques and be ready to discuss specific scenarios where you’ve solved problems. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer service skills! This role is all about interacting with clients, so prepare examples of how you’ve provided excellent service in the past. Remember, it’s not just about fixing machines; it’s about making customers feel valued.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer - Plymouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for electronics and problem-solving shine through. We love seeing candidates who are genuinely excited about the role and can convey that in their words.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially if you've worked with ATMs or in field service engineering before. We want to see how your skills match what we're looking for!
Be Professional Yet Friendly:Since customer service is key in this role, reflect that in your application. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Brink’s Company
✨Know Your ATMs
Make sure you brush up on your knowledge of the specific ATM models mentioned in the job description, like Triton, Wincor, and NCR. Familiarity with these machines will not only impress your interviewers but also help you answer technical questions with confidence.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlighting your problem-solving skills in a customer-oriented context will show that you’re a great fit for the team.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Brush up on common troubleshooting scenarios related to ATMs and be prepared to discuss how you would approach resolving them. This will demonstrate your technical prowess and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the company’s approach to customer service. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
