At a Glance
- Tasks: Lead operational delivery across multiple functions and drive efficiency through digital transformation.
- Company: Brink's Company, a global leader in cash and valuables management.
- Benefits: Competitive salary, annual bonus, company car, discounts, and 23 days of leave.
- Other info: Join a diverse team committed to excellence and innovation.
- Why this job: Shape operational strategy and make a lasting impact in a dynamic environment.
- Qualifications: Proven operational leader with experience in complex, multi-site environments.
The predicted salary is between 80000 - 100000 £ per year.
The Brink's Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and a wide range of commercial organisations. Operating across 51 countries and serving clients in more than 100, our scale, capability, and reputation for service excellence set us apart.
We believe our teams should reflect the customers and communities we serve. We're committed to building a culture where every colleague feels valued, respected, included, and empowered to grow. Different backgrounds and perspectives make us stronger and enable us to deliver the secure, reliable, and innovative solutions our customers depend on.
As we continue to evolve and scale our ATM and digital retail safe services, we are seeking an exceptional Director of Operations to lead the full end‑to‑end operational delivery within the Brinks UK business. This is a senior, strategically critical role with genuine scope to shape operational direction, elevate service performance, and strengthen our position as a market‑leading ATM and digital cash solutions provider.
This is an opportunity for a proven operational leader who thrives in complex, multi‑disciplinary environments—someone with the vision to transform operational capability, the leadership to inspire large teams, and the discipline to deliver safe, reliable, and cost‑efficient services at scale. If you are motivated by operational excellence, building high‑performing teams, and leading large‑scale transformation programmes, this role offers a rare platform to make an immediate and lasting impact.
What you will be doing:
- Lead the full end‑to‑end operational delivery across Engineering, CIT, Cash Management, IMAC, Security, Fleet, Facilities, HSE, and 2nd Line Helpdesk.
- Shape and execute the operational strategy to deliver high service availability, strong SLA performance, and exceptional customer experience.
- Drive operational efficiency through digital transformation, automation, data insights, and continuous improvement initiatives.
- Oversee engineering and technical operations, ensuring high standards of installation, maintenance, repair, and lifecycle management.
- Ensure secure, compliant, and cost‑effective CIT and cash management operations, optimising forecasting and replenishment models.
- Strengthen 2nd line support capability to increase remote fix rates, reduce downtime, and improve technical resolution quality.
- Maintain robust security, risk, and compliance frameworks across cash handling, ATM operations, and physical infrastructure.
- Lead HSE and facilities management, ensuring safe working environments, regulatory compliance, and operational readiness.
- Manage operational budgets, cost control, forecasting, and financial performance across all functions.
- Build, develop, and empower high‑performing operational teams with strong leadership capability and clear succession plans.
What we are looking for:
- A highly experienced operational leader with a track record of delivering performance across complex, multi‑site, multi‑functional environments.
- Background in operations‑led industries such as automotive (ideally with experience beyond high‑volume production), industrial manufacturing (mechanical or electrical), aerospace, hydraulics, or large‑scale logistics and warehousing operations.
- Experience operating in high‑mix, lower‑volume, asset‑intensive or field‑based environments, where reliability, discipline, and standardisation are critical.
- Proven success driving structured transformation, lean operating models, and continuous improvement embedded into everyday culture.
- Deep understanding of operational KPIs, service performance, cost control, and financial management.
- Experience leading large teams, establishing clear accountability, and demanding high operational standards.
- Strong customer focus with the credibility to act as a senior operational partner to demanding clients.
- Exceptional communication, stakeholder management, and influencing skills across all levels, including executive stakeholders.
- A leader who is hands‑on, resilient, commercially aware, and thrives in fast‑moving, operationally complex environments.
What Brinks Offers:
- Competitive annual salary
- Annual bonus
- Company car/car allowance
- Various discounts and perks
- 23 days of annual leave
Brink's is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, marital status, protected veteran status (if applicable), sexual orientation, gender identity, or any other characteristic protected by law.
Operations Director in London employer: The Brink’s Company
The Brink's Company is an exceptional employer that prioritises a culture of inclusivity and empowerment, ensuring every team member feels valued and respected. With a commitment to operational excellence and continuous improvement, employees have the opportunity to lead transformative initiatives in a dynamic environment, supported by competitive salaries, bonuses, and a range of employee benefits. Working at Brink's UK not only offers a chance to shape the future of cash management solutions but also fosters personal and professional growth within a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, challenges, and recent news. This will help us tailor our responses and show that we’re genuinely interested in how we can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine our answers and get comfortable discussing our experience. The more we practice, the more confident we’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm for the role and gives us another chance to reiterate why we’re the perfect fit for the position.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in leading complex operations and any relevant achievements that showcase your ability to drive performance and efficiency.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your vision for operational excellence and how your background aligns with our mission at Brink's. Be genuine and let your personality shine through!
Showcase Your Leadership Skills:We want to see how you've built and empowered teams in the past. Include examples of how you've inspired large groups and driven transformation in previous roles. This will help us understand your leadership style and approach.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Brink's!
How to prepare for a job interview at The Brink’s Company
✨Know the Company Inside Out
Before your interview, dive deep into The Brink's Company. Understand their services, values, and recent developments in cash management and digital retail solutions. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Leadership Experience
As a Director of Operations, you'll need to demonstrate your ability to lead large teams and drive operational excellence. Prepare specific examples from your past where you've successfully managed complex projects or transformed operational capabilities. Highlight your leadership style and how it aligns with their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in multi-disciplinary environments and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Continuous Improvement
The Brink's Company values innovation and efficiency. Be ready to discuss how you've implemented continuous improvement initiatives in your previous roles. Share specific metrics or outcomes that demonstrate your impact on operational performance and customer satisfaction.
