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- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a friendly team in a dynamic engineering environment.
- Benefits: Enjoy 21 days annual leave, full uniform, tools, and a company vehicle.
- Why this job: Make a real difference by solving problems and helping customers every day.
- Qualifications: Field service experience preferred; strong technical and communication skills required.
- Other info: Flexible working hours with opportunities for professional development and wellness support.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Experience field service engineering background.
- Experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 3 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours
4 on 4 off
Field Service Engineer - York employer: The Brink’s Company
Contact Detail:
The Brink’s Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - York
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with ATMs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have experience with ATM repairs, consider creating a portfolio or a case study of your best work. This can really impress potential employers and set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to ATM servicing. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - York
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for electronics and problem-solving right from the start. Mention any relevant experiences or projects that highlight your skills and passion for the field.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your experience with ATMs and customer service, as we’re looking for someone who can hit the ground running.
Be Professional Yet Friendly: Since we value customer service, your application should reflect a friendly and professional tone. Show us that you can communicate effectively and treat customers with respect.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Brink’s Company
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any previous experience you have with these systems, as well as your troubleshooting techniques. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep detailed records of your work. Mention any systems or methods you use to document repairs and transactions. This shows that you’re organised and detail-oriented, which is crucial for this position.
✨Stay Flexible
Since the job requires flexibility with working hours, be prepared to discuss your availability. Highlight your willingness to work weekends and holidays if needed. This demonstrates your commitment to the role and the team.