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For Companies At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Competitive salary, bonuses, company van, and private healthcare.
- Why this job: Be part of a global team making cash access smarter and safer.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
- Other info: Enjoy a 4-on/4-off shift pattern for great work-life balance.
The predicted salary is between 35256 - 39256 £ per year.
Location: Hull - Field Based
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level with real rewards and opportunities.
Who Are We?
We are NoteMachine, one of Europe’s top ATM providers, moving over £10 billion in cash annually, with over 14,000 machines in our ATM network across the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
The Opportunity
We are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you’re experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, this role could be the perfect fit.
Standout Benefits & Perks:
- £36,419 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and you could receive a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – personal use of the van allowed under HMRC guidelines
- 4-on / 4-off shift pattern – providing consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4× salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit their service requirements.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls and fix things right the first time
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- Willingness to travel and work weekends/holidays on rotation
- No live or spent IVAs, or bankruptcies in the last 10 years
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - Hull employer: The Brink’s Company
Contact Detail:
The Brink’s Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Hull
✨Tip Number 1
Get to know the company inside out! Research NoteMachine and its role in the cash access industry. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with ATMs or electro-mechanical systems, and don’t forget to showcase your problem-solving skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NoteMachine and how your skills align with the job description. Keep it concise but impactful!
Show Off Your Technical Skills: In your application, be sure to mention any specific technical skills or tools you’re familiar with. If you’ve worked with Triton, Wincor, or NCR machines, let us know – we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our amazing team at NoteMachine!
How to prepare for a job interview at The Brink’s Company
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Familiarise yourself with the specific brands mentioned in the job description, like Triton, Wincor, and NCR. Being able to discuss these machines confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled technical challenges. Think about how you identified issues and implemented solutions. This will demonstrate your methodical approach and problem-solving mindset, which are crucial for a Field Service Engineer.
✨Customer Service is Key
Since this role involves working closely with customers, be ready to discuss how you’ve provided excellent customer service in previous positions. Highlight your communication skills and how you handle difficult situations with professionalism and respect.
✨Understand the Company Culture
Research NoteMachine and its place within the Brink's network. Understanding their values and mission will help you align your answers with what they’re looking for. It shows that you’re not just interested in the job, but also in being part of their team.
