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- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Competitive salary, bonuses, company van, and private healthcare.
- Why this job: Be part of a global team making cash access smarter and safer.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
- Other info: Enjoy a 4-on/4-off shift pattern for great work-life balance.
The predicted salary is between 35256 - 39256 £ per year.
Location: Hull - Field Based
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK's Company)
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.
Who Are We?
We are NoteMachine, one of Europe’s top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We are part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you’re experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £36,419 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4× salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time, in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls, and fix things right the first time.
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- willingness to travel and work weekends/holidays on rotation
- No live or spent IVAs, or bankruptcies in the last 10 years
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - Hull in Crickhowell employer: The Brink’s Company
Contact Detail:
The Brink’s Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Hull in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NoteMachine and its role in the cash access industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering and customer service. Think about how your past experiences can relate to the role and be ready to share specific examples.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled technical challenges in the past. Highlight your hands-on experience with electro-mechanical systems and any relevant training you've had.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer - Hull in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with ATMs or electro-mechanical systems, and don’t forget to showcase your problem-solving skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NoteMachine and how your skills align with the job description. Keep it concise but impactful!
Show Off Your Technical Skills: In your application, be sure to mention any specific technical skills or tools you’re familiar with. If you’ve worked with Triton, Wincor, or NCR machines, let us know – we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our amazing team at NoteMachine!
How to prepare for a job interview at The Brink’s Company
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Familiarise yourself with the specific brands mentioned in the job description, like Triton, Wincor, and NCR. Being able to discuss these technologies confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your methodical mindset and ability to fix things right the first time.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to discuss how you handle customer service situations. Share stories that highlight your communication skills and professionalism, as well as how you ensure customers feel respected and valued.
✨Understand the Company Culture
Research NoteMachine and its parent company, Brink's. Understand their values and mission, and think about how you can contribute to their goals. Showing that you align with their culture will make you a more attractive candidate.
