At a Glance
- Tasks: Perform maintenance and repairs on ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe and part of the global BRINK's network.
- Benefits: Starting salary of £37,765, bonuses, company van, and private healthcare.
- Other info: Enjoy a 4-on/4-off shift pattern for a great work-life balance.
- Why this job: Be hands-on in a dynamic role with real impact and career growth opportunities.
- Qualifications: Experience in field service engineering; ATM knowledge is a plus.
The predicted salary is between 37765 - 38765 £ per year.
4 on 4 off - Field Service Engineer
Location: Field-Based
Salary: £37,765 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK's Company)
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.
Who Are We?
We are NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We are part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem-solver, a gift at solutions, a master of tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £37,765 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and could receive a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary-sacrifice pension scheme for higher take-home pay
- Life insurance – 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on-time in-full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls, and fix things right the first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent assets, IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer in Crickhowell employer: The Brink’s Company
Brink's Company is an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and growth. As a Global Commercial Director in the UK, you will benefit from competitive compensation and the opportunity to lead a high-performing team while driving impactful commercial strategies in the ATM lifecycle services sector. With a strong focus on employee development and long-term partnerships, Brink's is committed to creating a rewarding career path for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NoteMachine and its role in the cash access industry. Understanding their values and operations will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! As a Field Service Engineer, you'll need to tackle real-world tech challenges. Think of examples from your past experiences where you successfully solved issues and be ready to share them.
✨Tip Number 3
Show off your customer service skills! This role is all about interacting with clients, so be prepared to discuss how you've provided excellent service in previous jobs. A friendly attitude goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at NoteMachine. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer in Crickhowell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with electro-mechanical systems or ATMs, and don’t forget to showcase your problem-solving skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NoteMachine and how your skills align with the job. Keep it concise but engaging – we want to see your personality!
Showcase Your Technical Skills:In your application, be sure to mention any specific technical skills or tools you’re familiar with. We love candidates who can hit the ground running, so if you’ve got experience with Triton, Wincor, or NCR machines, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at NoteMachine!
How to prepare for a job interview at The Brink’s Company
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Even if you haven't worked with specific brands like Triton or NCR, understanding the basics of how they operate will show your technical prowess and readiness to tackle challenges.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. This job is all about collaboration and communication, so be ready to discuss how you’ve resolved issues and maintained professionalism under pressure.
✨Show Your Problem-Solving Skills
Think of a few real-world scenarios where you had to troubleshoot a technical issue. Be ready to walk through your thought process and the steps you took to find a solution. This will demonstrate your methodical approach and problem-solving mindset.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the training process, opportunities for career growth, or how the team collaborates on technical challenges. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
