At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Competitive salary, bonuses, company van, and private healthcare.
- Other info: Enjoy a 4-on/4-off shift pattern for great work-life balance.
- Why this job: Be part of a global team and tackle real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
The predicted salary is between 36419 - 36419 £ per year.
Location: Field-Based - Chester/Wrexham
Salary: £36,419 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level with real rewards and opportunities.
Who Are We?
We're NoteMachine, one of Europe's top ATM providers, moving over £10 billion in cash annually, with over 14,000 machines in our ATM network across the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
The Opportunity
We are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solver and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £36,419 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus
- Company van, fuel, tools & fitted uniform provided
- 4-on / 4-off shift pattern
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance - 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme - subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You'll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You'll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls and fix things right first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer in Chester employer: The Brink’s Company
At NoteMachine, we pride ourselves on being an exceptional employer, offering a competitive starting salary of £36,419 along with a generous onboarding bonus and performance incentives. Our work culture promotes a healthy work-life balance with a 4-on/4-off shift pattern, while our commitment to employee growth is evident through comprehensive training and development opportunities. Join us in Chester/Wrexham and be part of a dynamic team that values your contributions and supports your career advancement within a global leader in cash access solutions.
