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- Tasks: Welcome patients, manage appointments, and handle queries in a busy medical practice.
- Company: Join a friendly, multi-disciplinary team at The Bridges Medical Practice.
- Benefits: Enjoy NHS pension scheme, free parking, and a cycle to work scheme.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Good communication skills and a willingness to learn; IT experience preferred.
- Other info: On-the-job training provided in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
The Bridges Medical Practice is looking for a new Receptionist for 31.5 hours per week. The position will be across both The Bridges Medical Centre and Littlemoor Surgery. Hours vary between 8am and 7:30pm. We are a large, busy practice with a multi-disciplinary team. We are hardworking, friendly and strive to do the best for our patients. On the job training will be given. The position is subject to satisfactory references and DBS check.
Main duties of the job
- Good customer service and communication skills.
- Flexible and willing to learn.
- IT experience is preferred.
- Adhering to confidentiality is essential.
Responsibilities Include:
- Receiving and routing patients.
- Answering queries, giving test results, making appointments.
- Answering the phone and ensuring enquiries are dealt with promptly and efficiently.
- Forwarding calls and taking messages.
- Receiving requests for home visits.
- Issuing repeat prescriptions.
- Registering temporary patients.
- Checking and stocking consulting rooms.
- Actioning emails.
- Inputting updates of patient details on computerised records.
- Advise patients of relevant charges for private services, accept payments and issue receipts.
- Act as a chaperone when requested by a clinician (after training has been completed).
About us
We are a large friendly team comprising of GPs, Advanced Clinical Practitioners, Nursing team and Physios. We have a variety of admin staff who are equally crucial to patient care and running the practice. We also house staff from other organisations. We provide many different services to patients and are constantly improving how we work. Staff can benefit from the generous NHS pension scheme. There is free onsite parking at both sites and a cycle to work scheme.
Job responsibilities
JOB SUMMARY
To ensure patients are dealt with in an efficient and polite manner, liaising with other members of staff when needed.
Main Responsibilities
- Opening the premises and checking heating, lighting and ventilation.
- Ensuring IT and telephones are ready each morning and ensuring the self check-in is working.
- Ensure the waiting areas are tidy and all necessary preparations have been made to receive patients.
- Receiving and routing patients on arrival.
- Answering general queries, giving test results, making new and follow-up appointments.
- Answering the telephone and ensuring all enquiries are dealt with promptly and efficiently.
- Forwarding calls to other departments and taking messages as appropriate.
- Receiving requests for home visits, ensuring careful recording of all relevant details and where necessary referring to the Duty Doctor.
- Issuing repeat prescription requests in a timely manner.
- Registering temporary residents.
- Managing deliveries; ensuring items for cold storage are dealt with promptly.
- Ensuring outgoing mail from all departments is posted promptly.
- Dealing with tasks sent internally and externally.
- Checking consulting rooms after surgery and making the room ready for the next clinician.
- Retrieve and re-file paper records as required.
- Inputting updates of patient details on computerised medical records, including changes of name/address/consent/next of kin etc.
- Advise patients of relevant charges for private services, accept payments and issue receipts.
- Ensuring the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information about any unresolved or urgent matters.
- When last to leave at the end of the day, ensuring the building is totally secured and alarm activated.
- Act as a chaperone when requested by a clinician (after training has been completed).
Person Specification
Experience
- Experience of working in a public facing role.
- Experience of working in primary care or other healthcare setting.
Knowledge and Skills
- Ability to strictly adhere to confidentiality.
- Flexible and adaptable.
- Ability to work well in a team.
- Willingness to learn.
- Knowledge of SystmOne IT system.
Qualifications
- GCSE grade A to C (or equivalent) in English, Maths and IT.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Weymouth employer: The Bridges Medical Practice
Contact Detail:
The Bridges Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Weymouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Bridges Medical Practice. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, like how you handle difficult patients or manage multiple tasks. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your customer service experience and any IT skills you have. If you've worked in a busy environment before, share those stories to demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Weymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, as this is key for a Receptionist position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills or experiences that align with the responsibilities listed, like IT experience or working in a healthcare setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Bridges Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Bridges Medical Practice. Familiarise yourself with their services, values, and team structure. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to manage patient interactions effectively.
✨Brush Up on IT Skills
Since IT experience is preferred, make sure you're comfortable with basic computer systems and software, especially if you have experience with SystmOne. If you’re not familiar, consider doing a quick online tutorial to boost your confidence before the interview.
✨Practice Confidentiality Scenarios
Confidentiality is crucial in healthcare. Think of scenarios where you had to handle sensitive information and how you ensured it remained confidential. Be ready to discuss these during your interview to highlight your understanding of its importance.
