At a Glance
- Tasks: Manage customer contracts and lead a dynamic team to ensure top-notch service delivery.
- Company: Leading shopping centre management firm in Nottingham with a focus on excellence.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to develop new business and work in a collaborative team.
- Why this job: Join us to enhance customer relationships and drive business success in a thriving sector.
- Qualifications: Experience in building services and strong leadership skills required.
The predicted salary is between 55000 - 60000 € per year.
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required. To provide operational, financial and commercial management of the shopping centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service.
Main Duties:
- Ensure all Company and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Ensure best purchasing practice using the companies nominated suppliers.
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Support Account Manager in all internal and external audits that are undertaken.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on site.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Exceptional customer relationship skills.
- Effective, ongoing and structured management of the contract management team.
- Ongoing Health and Safety reviews across contract portfolio.
- Leadership ability and understanding of project management.
- Regular reviews with supervisors and engineering staff to always ensure full compliance.
- Strong communicator across all aspects of the business.
- Effective negotiating skills.
- Monthly Contract Report - performance of contract portfolio.
- Analytical reporting of portfolio contract performance.
- Planning and organisation skills.
- Strong aptitude for Sales and Marketing techniques.
- Regular performance and target reviews of engineering team.
- Appraisals of engineering team.
- Holding and execution of Disciplinary hearings.
- Development of new business opportunities.
- Support to your line manager.
- Participate in Duty Manager duties on rolling rota.
Person Specification:
- Proven successful working relationships with high end service providers.
- Self-motivated.
- Evidence of high quality experience in Building Services.
- Time served apprenticeship.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- NEBOSH General Certificate.
- Sound level of administration and organisational skills.
- Excellent knowledge of Excel and IT programmes.
- P&L accountability for all contracts.
- Commercial awareness.
- Strong communicator.
- IT Skills - Intermediate / Advanced level.
- Working knowledge of Concept FSI Go.
- Desirable:
- ~18th Edition IEE.
- ~NEBOSH Fire Certificate.
- ~City & Guilds Refrigerant, Safe Handling.
- ~ACS/Gas Safe qualifications.
- ~Experience of working with a Shopping Centre/retail environment.
Contracts Manager, Senior Manager in Mansfield employer: THE BRIDGE RECRUITMENT GROUP LTD
Join a dynamic team as a Contracts Manager in Nottingham, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries and a focus on fostering strong customer relationships, this role offers the opportunity to lead a dedicated team while ensuring operational excellence in a vibrant shopping centre environment. Enjoy the benefits of working in a collaborative atmosphere that values innovation and efficiency, making it an excellent employer for those seeking meaningful and rewarding careers.
Contact Detail:
THE BRIDGE RECRUITMENT GROUP LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in Mansfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing contracts and building customer relationships, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contracts Manager, Senior Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing contracts, customer relationships, and any relevant qualifications like NEBOSH or C&G/NVQ. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your leadership and project management skills. Remember, we love a good story!
Show Off Your Achievements:When filling out your application, don’t just list your duties—show us what you’ve achieved! Use numbers and examples to illustrate how you've improved processes or customer satisfaction in previous roles. We’re all about results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at THE BRIDGE RECRUITMENT GROUP LTD
✨Know Your Contracts Inside Out
Make sure you understand the ins and outs of contract management, especially in a shopping centre context. Brush up on relevant legislation and company policies, as well as any specific contracts you might be managing. This will show your potential employer that you're not just familiar with the role but also ready to hit the ground running.
✨Demonstrate Leadership Skills
As a Senior Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've effectively managed teams in the past, particularly in high-pressure situations. Think about times when you’ve fostered strong relationships with both customers and team members, as this is crucial for the role.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used analytical reporting to improve contract performance. Bring examples of how you've identified cost-effective practices or improved operational efficiencies. This will highlight your commercial awareness and ability to drive profitability, which is key for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about potential challenges you might face in managing contracts and how you would address them. This will demonstrate your proactive approach and readiness to tackle real-world issues.
