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For Companies At a Glance
- Tasks: Provide first-line technical support and manage user accounts in a dynamic IT environment.
- Company: Join a leading IT MSP supporting social care and education sectors.
- Benefits: Earn £27,000, enjoy 25 days holiday, and access career progression opportunities.
- Other info: Hybrid work model with a supportive team and growth potential.
- Why this job: Kickstart your tech career with hands-on experience and make a real difference.
- Qualifications: Experience with laptop builds, Active Directory, and Microsoft environments is essential.
The predicted salary is between 21600 - 32400 £ per year.
Job Description
First Line Support Engineer – King's Lynn (Hybrid, 2-3 days on site)
The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment.
Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK.
Key Responsibilities
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Build, configure, and deploy laptops and desktops following documented procedures
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Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions
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Create, manage, and disable user accounts in Active Directory
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Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues
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Follow IT processes and maintain accurate documentation
What We're Looking For
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Experience in laptop/desktop builds and configuration
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Good working knowledge of Active Directory
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Familiarity with Microsoft 365 and Windows 10/11 environments
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Strong attention to detail and ability to follow procedures
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Excellent communication and problem-solving skills
In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more.
1st Line Support Engineer employer: The Bridge Ltd
Contact Detail:
The Bridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Active Directory and Microsoft 365. We want to show potential employers that you’re not just a good communicator, but also a whiz at troubleshooting.
✨Tip Number 2
Practice makes perfect! Set up mock scenarios where you troubleshoot common hardware and software issues. This will help you feel more confident during interviews and showcase your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with people in the industry through LinkedIn or local meetups. We can’t underestimate the power of a good chat; you never know who might have the inside scoop on job openings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up when we’re reviewing candidates!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laptop and desktop builds, as well as your knowledge of Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the First Line Support Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Follow the Application Process: When applying, make sure to follow the instructions carefully. We appreciate attention to detail, so double-check that you’ve included all required documents and information. It shows us you can follow procedures!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at The Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of laptop and desktop builds, as well as Active Directory. Be ready to discuss your hands-on experience with these technologies, as it’s crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided first-line support and how you resolved problems efficiently.
✨Communicate Clearly
Since excellent communication is key, practice explaining technical concepts in simple terms. This will help demonstrate your ability to support users effectively, especially in a professional environment.
✨Follow the Procedures
Familiarise yourself with the importance of following documented procedures. Be prepared to discuss how you ensure accuracy and attention to detail in your work, particularly when managing user accounts and IT processes.