ServiceNow Product Owner

Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world.

We re looking for a ServiceNow Product Owner (2 year FTC). Based at our London Paddington site, The I&T ServiceNow Product Owner will support the I&T Production Service Owner (& wider I&T business process areas when applicable) by defining and prioritising the product backlog, ensuring alignment with business needs. This will involve the capture & translation of business needs into credible business requirements and value use cases to ensure platform investment delivers maximum value aligned to business priorities. The I&T ServiceNow Product Owner will also be responsible for ongoing platform management and operational excellence.

At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what were looking for, please still apply. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training and development experiences. Along with the opportunity to be mentored and coached by some of the smartest minds in the industry.

What you ll do:

• Build and maintain a network and relationships with relevant stakeholders, understand their needs and interests, and gain support and co-operation for IT projects and initiatives relating to current services, from internal stakeholders.
• Encourage key stakeholders to make effective, fact-based funding decisions using well-defined global processes. Knows, understands and articulates the business value and business cost of IT services and products.
• Manage the full product lifecycle to meet customer/user needs and achieve targets.
• Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans
• Ensuring the platform is maintained and working efficiently through effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service.
• Management of the Knowledge Management Database within ServiceNow.
• Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users.

What do you need to thrive in this role?

• 2-5 years of experience as a Product Owner in a ServiceNow environment or similar enterprise platform
• Some experience of developing and customising ServiceNow applications, workflows, UI elements, business rules and scripts
• Broad Information Management/Technology experience, including IM project management and delivery of business value from IM solution delivery
• Customer Management and Business Planning/Development experience gained from working in large, complex organisations in either public or private sectors
• Substantial IT and business work experience with a broad range of exposure to various technical environments and business segments

What can you expect from us?

• Annual leave of 27 days per annum.
• A generous bonus scheme based on achievement of personal and company objectives.
• A diverse range of family friendly policies. including access to Bright Horizons Back-Up Care, which provides UK employees with emergency care options when regular arrangements fall through.
• A defined contribution pension scheme: contributions start at 4% (employee) and 10% (employer).
• Hybrid Working Pattern: up to two days working remotely on average per week. Flexible start and finish times, with a 1.30pm finish on Fridays.
• Flexible benefits package including life assurance and income protection. In addition, you ll have an opportunity to purchase additional benefits that suit your lifestyle.
• Paid time off for volunteering.
• The opportunity to join our private medical and dental insurance schemes.
• Education and training we take pride in helping people learn and develop by supporting, accelerating and directing your learning. As well as the completion of mandatory health and safety courses, training packages will be offered to meet your specific needs.

Creating a diverse and inclusive workforce
As a truly global company with a presence in the UK, USA, Germany, and the Netherlands, we know that our individual differences make us stronger. Putting people at the heart of our business, we strive to create an open and inclusive workplace that allows every voice to be heard and diversity to thrive. If you require any reasonable adjustments to the recruitment process, please let our talent acquisition team know.
Because together, we are one Urenco. We are enriching the world. And enriching your future.