Service Desk Manager

Bridge Technology Partners – Service Desk Manager
Location: Hybrid – 2-3 days per week in the Norfolk region
Salary: £45,000-£50,000 per annum

Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they\’re looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards.

The Role:

• You\’ll manage three key functions – Service Desk, Provisioning Desk, and Service Assurance – each led by a dedicated Service Coordinator.
• Oversee ConnectWise ticket queues, ensuring SLAs are consistently met.
• Coach and develop your team, promoting collaboration, accountability, and high performance.
• Support resource planning and step in hands-on when needed.
• Drive continuous improvement across processes, training, and service quality.
• Foster a positive team culture focused on growth and delivery excellence.

About You:

• You\’re a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions.
• Proven background in IT service management, ideally in a managed service or multi-site environment.
• Strong communicator and motivator who thrives in a fast-paced, customer-focused setting.
• Adept at balancing strategy with operational delivery.

Unfortunately, our client cannot offer sponsorship.