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- Tasks: Lead the setup and management of innovative contact centres, both outsourced and insourced.
- Company: Dynamic company focused on transforming customer service experiences.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Be at the forefront of digitalising contact centres and shaping customer interactions.
- Qualifications: Experience in contact centre operations and a passion for innovation.
- Other info: Exciting role with travel opportunities and a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Contract Centre Consultant
Location – North West region with expected travel onsite 2-3 days per week
Outside IR35
Start/End – November – March 2026
Summary
We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, tra…
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Contact Centre Consultant employer: The Bridge (IT Recruitment) Limited
Contact Detail:
The Bridge (IT Recruitment) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Contact Centre Consultant role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews by researching the latest trends in contact centre management. Brush up on digitalisation strategies and be ready to share your insights. We want you to stand out as the go-to expert!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role. This will help you articulate your value clearly when it counts.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you a better chance of getting noticed. Let's make it happen together!
We think you need these skills to ace Contact Centre Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and any digitalisation projects you've led. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Consultant role. Share specific examples of your past successes and how they relate to what we’re looking for.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Bridge (IT Recruitment) Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of contact centre operations and digitalisation. Familiarise yourself with the latest trends and technologies in the industry, as well as any specific tools or software mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially those related to setting up and managing contact centres. Use specific examples to highlight your achievements and how they relate to the responsibilities of the role you're applying for.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand the company's vision for their contact centres. Consider asking about their current challenges or future plans for digitalisation.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare by thinking through potential challenges in contact centre management and how you would address them effectively.
