At a Glance
- Tasks: Lead and develop vital services for homelessness prevention and housing support.
- Company: Join a close-knit charity dedicated to tackling homelessness in Leicestershire.
- Benefits: Enjoy flexible working, additional holiday, and training from day one.
- Other info: Dynamic role with opportunities for personal growth and impactful community work.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing services or teams related to homelessness or community support.
We are seeking an experienced Service Manager to lead vital homelessness prevention, housing support and energy advice services in Leicestershire.
Position: Service Manager: Homelessness and Support
Location: Charnwood, Leicestershire and remote, with travel across the local area
Salary: £35,020 FTE (£21,295 pro rata)
Hours: Part-time, 22.5 hours per week
Contract: Permanent
Closing Date: Friday 16th October
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About the Role
This is an opportunity to lead and develop services that help people experiencing homelessness, housing instability and financial hardship move towards safer, more secure lives. You will provide day-to-day leadership to teams delivering homelessness prevention, home energy advice and housing support services. You will ensure services are safe, effective, person-centred and responsive to local need, while meeting funding, regulatory and organisational requirements.
Key responsibilities include:
- Leading, supervising and developing staff and volunteers
- Monitoring service performance, outcomes and key performance indicators
- Overseeing complex cases, safeguarding concerns, complaints and service risks
- Ensuring accurate records and reports are maintained
- Using service data, feedback and learning to improve quality and outcomes
- Building effective relationships with local authorities, housing providers, health services, funders and community partners
- Contributing to funding applications, service reviews and organisational planning
You will not routinely hold a caseload but will provide guidance and support when complex situations arise.
About You
You will have experience managing staff, volunteers or services within homelessness, housing, advice, community support or a related setting. You will also bring:
- Knowledge of the challenges facing people experiencing homelessness or disadvantage
- Experience of monitoring performance and improving service quality
- A sound understanding of adult safeguarding, confidentiality and information sharing
- Strong leadership, organisation and decision-making skills
- Experience of partnership working and producing clear reports
- The ability to manage competing priorities and respond calmly to operational challenges
- A respectful, inclusive and non-judgemental approach
Knowledge of homelessness legislation, housing options, tenancy sustainment or funded service delivery would be an advantage. You will need a full driving licence and access to a vehicle, or another reliable means of travelling across Charnwood and Leicestershire. Occasional evening and weekend work may be required. This role is subject to an enhanced DBS check.
About the Organisation
You will join a small, close-knit charity committed to tackling homelessness and helping local people build safer, more stable lives. The organisation offers additional holiday, flexible working and training and development from your first day. You will work alongside supportive colleagues who bring energy, commitment and hope to their work and are focused on achieving the best possible outcomes for the people they support.
Other roles you may have experience of could include Homelessness Service Manager, Housing Support Manager, Supported Housing Manager, Community Services Manager, Advice Services Manager, Operations Manager, Housing Services Manager or Safeguarding Lead.
Service Manager - Homelessness and Support employer: The Bridge (East Midlands)
The Bridge East Midlands is an exceptional employer, offering a supportive and collaborative work culture where every team member plays a vital role in making a difference in the lives of individuals in custody and on probation. With a focus on employee growth and development, we provide ongoing training and opportunities to enhance your skills while working in a meaningful role that directly impacts the community. Located in a vibrant area, our charity fosters a sense of purpose and belonging, making it an ideal place for those looking to contribute to social change.
Contact Details:
The Bridge (East Midlands) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Homelessness and Support
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at The Bridge (East Midlands). Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like The Bridge (East Midlands) directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on The Bridge (East Midlands)’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Service Manager - Homelessness and Support
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Service Manager - Homelessness and Support at The Bridge (East Midlands), your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Service Manager - Homelessness and Support, customise your documents to fit the vibe of The Bridge (East Midlands). Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at The Bridge (East Midlands)
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of The Bridge (East Midlands). Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with The Bridge (East Midlands)'s needs. They’ll want to know that you can commit without compromising your passion for the work!
