Facilities and Development Manager

The Bridge provides community-based registered care services for people with learning disabilities, autism and associated complex care needs. We provide personalised outcome-based support to enable individuals with significant care and support needs to live safely, happily and successfully in the community.

Our focus is to fill the gaps in accommodation and support provision for uniquely complex and challenging individuals by taking a fresh perspective to their support needs. We provide bespoke individual accommodation choices that are entirely flexible to meet individual needs. Everyone’s opinion matters to us and we see this as key to the success of the people we support.

The Bridge recognises the value and importance of developing a safe and reliable home setting for the people we support; their families; the people we employ and for the commissioners who fund services.

Our Values:

• Change perceptions: See the world through the eyes of the people we support and mould the world around them.
• Take a different outlook: Be confident to use our wealth of experience and knowledge to look at unique situations differently.
• Be nice, kind, patient, resourceful, open-minded, resilient and forgiving.
• Understand why situations occur: We take an evidence-based approach to why behaviour occurs and how to respond appropriately.
• Everyone’s opinions matter: We value every individual as part of the team and they are key to the success of the people we support and the organisation.

Position: The Facilities and Development Manager will play a pivotal role to lead and oversee the environment, maintenance, and upkeep of our homes while supporting the development of new services. This role requires a highly motivated individual who thrives on responsibility and variety. You will manage a team, ensuring that all facilities are maintained to a high standard, operating efficiently and cost-effectively while prioritising safety, compliance, and a person-centred approach.

Purpose of the role: To lead and manage the environment, maintenance and upkeep of our homes and oversee the development of new services. The role requires someone who can work efficiently and in a cost-effective manner ensuring a high standard of operational safety, systemised and logical work style, person-centred approach, quality appearance and health and safety compliance.

Key Responsibilities:

• The Bridge places great emphasis on the quality of its physical environments to improve the lives of the people we support. The role requires a focus around maintaining and actively seeking opportunities for continuous improvement around this objective for new and existing homes.
• Managing relationships with the maintenance team and external contractors for both planned preventative maintenance and reactive tasks from the initial tendering process and contracting, to ongoing performance management and benchmarking against internal targets.
• Ensure contract and project compliance and high standards of work.
• Provide contractor and supplier management to ensure compliance with contracts.
• Negotiate SLA’s and monitor performance.
• Managing the Maintenance team’s workload and deployment (weekly, monthly, annual planning) in addition to their KPIs, vehicles, tools etc.
• Overseeing quality and compliance of completed works and presence on site to ensure delivery of key projects.
• Ensuring that on-site contractors and maintenance personnel adhere to health and safety at work regulations.
• Ensuring appropriate risk assessments are in place at appropriate level for work performed on site.
• Monitoring and ensuring compliance with relevant statutory health and safety regulations, for example ensuring completion of annual certification renewals, electrical PAT testing.
• Monitoring and ensuring compliance with relevant CQC regulations (Regulation 15: Premises and Equipment guidance).
• Carrying out thorough site inspections to monitor the condition and upkeep of our existing homes.
• Managing maintenance reporting, scheduling and costing, as well as ordering and invoicing procedures to ensure an efficient system.
• Controlling maintenance costs and budget planning relating to both internal and external expenditure on existing homes and new developments.
• Oversight of homes bulk ordering to ensure efficient systems of operation that do not run out.
• Record and monitor energy and water consumption, with a view to minimising the use of such resources, and liaise with Finance to assist with tariff selection.
• Oversight of home facilities management in key areas such as vehicles, utilities, property management and building management systems (BMS).
• Driving of green agenda for the organisation to ensure existing homes minimise environmental impact and new homes utilise new technologies.
• Oversight of new build project management to include liaison with contractors around specification, timescales, sub-contracted additions such as BMS, green initiatives, IT and safety and site-set-up.
• Carry out regular building reviews and liaise with building users to identify, track and close any issues.
• Identification of new site opportunities and development of site pipeline.
• Be available out of hours on occasion to deal with escalations on site or to have arranged for appropriate on-call cover with the wider team.
• Dealing with multiple jobs at any one time in a professional manner whilst providing good communication.
• Respond to problems and concerns around building environment and management issues.
• Ensure compliance certification is up to date and maintained.
• Oversee waste management, including bins and skips, to ensure proper disposal and adherence to regulations.

Equal Opportunities: The Bridge are committed to anti-discriminatory policies and practices and it is essential that the post holder shares and promotes this.

Confidentiality: The post holder is required to observe strict and complete confidentiality regarding information obtained during the course of his/her duties.

Scope of Job Description: This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but provides an indication of the work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Hospitals and Health Care