The Bread Factory in London is seeking a Customer Care Manager to lead a high-performing team delivering brilliant service to our chefs, bakeries, grocers and buyers. You’ll be responsible for achieving service, quality and customer KPIs, while driving retention and reducing customer effort.
Using customer feedback, operational data and team insight, you’ll identify opportunities to make it easier for customers to do business with The Bread Factory and strengthen relationships that keep them
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Head of Customer Care & CX in London employer: The Bread Factory
The Bread Factory is an exceptional employer, offering a vibrant work culture in the heart of London where innovation and customer satisfaction are at the forefront. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage our team to take ownership of their roles in delivering outstanding service. Join us to be part of a dynamic team that values collaboration and creativity, making a meaningful impact in the food industry.
