At a Glance
- Tasks: Be the friendly voice for customers, answering queries and solving problems daily.
- Company: Join The Bread Factory, the UK's top artisan bakery with a rich history.
- Benefits: Enjoy fresh bread, generous discounts, 25 days holiday, and a cycle to work scheme.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Make a difference in customer experiences while working in a vibrant bakery environment.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
About us
The Bread Factory is the UK's leading artisan bakery.
Founded by Gail Meija in 1993, The Bread Factory, originally known as Gail Force, began by supplying some of London's most prestigious restaurants, including many with Michelin stars.
More than three decades later, we continue to work closely with the best chefs, alongside grocers, foodservice partners and our own neighbourhood bakery, GAIL's.
The Bread Factory is synonymous with quality.
We have been awarded more than 100 Great Taste Awards and have held a Royal Warrant since 2016, when it was first granted by Her Majesty Queen Elizabeth II.
In 2024, the warrant was renewed by His Majesty The King.
We source our ingredients thoughtfully, partnering with farmers and millers who align with our values.
The result: delicious, carefully made baked goods that support a more sustainable and nutritious food system; bringing great bread to more tables every day.
Every day is different at The Bread Factory, but here are some of the things you will be doing:
- Act as the first point of contact for Bread Factory customers to successfully answer all their queries.
- Responding to customer queries.
- Deal with customer inquiries/complaints/requests and liaise with the relevant departments to find solutions and answers.
- Process orders daily, into our ordering system, TROPOS.
- Working with multiple departments to ensure the smooth running of the daily ordering, production and delivery process for customers.
- Identify problems and flag them to the Customer Care Team Leader/Manager.
- Our team tells us you will be a great addition if you have experience in:
- Happy to work a 5 day rota on weekdays/weekends (shifts vary from 6am-3pm, 7am-4pm, 8am-5pm) - required to be the office 1 day a week.
- Excellent customer service skills and a positive attitude.
- Great attention to detail and high accuracy rate.
- Excellent problem‑solving skills.
- Can work well under pressure, can prioritise and work to daily deadlines.
- Possess strong IT skills and telephone etiquette.
- Strong communication skills, both verbal and written.
What’s in it for you
- Fresh bread daily to take home to enjoy with family and friends.
- 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets.
- 25 days holiday + bank holidays
- Discounts and Savings from high-street retailers and restaurants
- 24-hour GP service
- Cycle to work scheme
- #J-18808-Ljbffr
Customer Care Advisor NEW London Posted today £28,000 per year employer: The Bread Factory
The Bread Factory is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among its team members. With a strong commitment to employee growth, we provide opportunities for professional development in the dynamic field of artisan baking, all while being located in the heart of the UK’s culinary scene. Join us to be part of a passionate team dedicated to crafting innovative food products that delight our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor NEW London Posted today £28,000 per year
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Bread Factory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Bread Factory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor NEW London Posted today £28,000 per year
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Bread Factory:Your cover letter is your chance to shine! Tell us why you want to work at The Bread Factory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Bread Factory!
How to prepare for a job interview at The Bread Factory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
