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- Tasks: Deliver outstanding customer service and manage customer orders in a friendly, professional manner.
- Company: The Bertinet Bakery, an award-winning artisan bakery in Bath.
- Benefits: Competitive pay at £13.20 per hour, supportive team environment, and a focus on quality.
- Why this job: Join a passionate team dedicated to crafting exceptional food and serving the community.
- Qualifications: Excellent customer service skills, good communication, and proficiency in Excel.
- Other info: Work Monday to Friday, 9am-4pm, in a fast-paced, dynamic environment.
The predicted salary is between 11 - 15 £ per hour.
The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing:
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You:
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.20 per hour
Our Care Values
- We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.
- We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.
- We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers.
- We care about community: We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious high-quality food.
- We care about nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Customer Care Administrator employer: The Bread Factory
Contact Detail:
The Bread Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know the company! Before your interview, dive into The Bertinet Bakery's story and values. Understanding their commitment to quality and community will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just about ticking boxes but genuinely care about delivering outstanding service.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. In a fast-paced environment like The Bertinet Bakery, things can get hectic. Prepare to discuss how you've handled pressure and resolved issues in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team at The Bertinet Bakery right from the start.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know why you’re passionate about delivering outstanding customer service. Share any experiences that highlight your proactive attitude and how you’ve gone the extra mile for customers in the past.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your skills and experiences, especially those that relate to the role of a Customer Care Administrator.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how your skills align with our values and the responsibilities outlined in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our bakery and what we stand for while you’re there!
How to prepare for a job interview at The Bread Factory
✨Know Your Stuff
Before the interview, take some time to research The Bertinet Bakery. Familiarise yourself with their products, values, and community involvement. This will not only show your genuine interest but also help you connect your skills and experiences to their mission.
✨Showcase Your Customer Service Skills
As a Customer Care Administrator, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Be ready to discuss how you can contribute to their commitment to outstanding customer care.
✨Demonstrate Team Spirit
The role involves working closely with a team, so be prepared to talk about your collaborative experiences. Share instances where you’ve worked effectively in a team setting, highlighting your communication skills and ability to support others in achieving common goals.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in a fast-paced environment. Think of specific challenges you've faced in previous roles and how you overcame them. This will showcase your proactive attitude and ability to handle pressure, which are crucial for this position.
