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- Tasks: Deliver outstanding customer service and manage customer orders in a friendly, professional manner.
- Company: The Bertinet Bakery, an award-winning artisan bakery in Bath with a community focus.
- Benefits: Competitive pay of £13.20 per hour, supportive team environment, and a passion for quality food.
- Why this job: Join a dedicated team and make a real impact on customer satisfaction and sales.
- Qualifications: Excellent customer service skills, good communication, and proficiency in Excel.
- Other info: Fast-paced environment with a focus on sustainability and community values.
The predicted salary is between 11 - 16 £ per hour.
The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing:
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You:
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.20 per hour
Our Care Values
- We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.
- We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.
- We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers.
- We care about community: We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious high-quality food.
- We care about nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Customer Care Administrator in Bath employer: The Bread Factory
Contact Detail:
The Bread Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Bath
✨Tip Number 1
Get to know the company! Before your interview, dive into The Bertinet Bakery's story and values. This will not only help you answer questions but also show your genuine interest in their craft and community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer inquiries or complaints. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Show off your tech skills! Brush up on Excel and any relevant software like the Bread Management System (BMS). Being comfortable with these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Care Administrator in Bath
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know why you’re passionate about delivering outstanding customer service. Share any experiences that highlight your proactive attitude and how you’ve gone the extra mile for customers in the past.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities we’re looking for. Mention your proficiency in Excel and any experience with similar systems, as well as your ability to handle pressure and meet deadlines.
Be Professional Yet Friendly: Since you'll be dealing with customers directly, it’s important to strike the right tone in your application. Use a friendly yet professional voice to show us that you can communicate effectively, just like you would on the phone or via email.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The Bread Factory
✨Know Your Stuff
Before the interview, take some time to research The Bertinet Bakery. Familiarise yourself with their products and values. This will not only show your genuine interest but also help you connect your skills to their mission of delivering outstanding customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your proactive attitude and problem-solving abilities.
✨Practice Your Communication
Since the role requires a good telephone manner, practice answering common customer inquiries out loud. You could even role-play with a friend. This will help you feel more confident and articulate during the actual interview.
✨Be Ready for Teamwork Questions
The job involves working closely with a team, so be prepared to discuss how you collaborate with others. Think of examples that highlight your ability to work under pressure while maintaining attention to detail, as this is crucial in a fast-paced environment.
