Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage customer orders in a friendly, professional manner.
- Company: The Bertinet Bakery, an award-winning artisan bakery in Bath.
- Benefits: Competitive pay of £13.20 per hour, supportive team environment, and community-focused values.
- Why this job: Join a passionate team dedicated to quality food and exceptional customer care.
- Qualifications: Excellent communication skills, computer proficiency, and a proactive attitude.
- Other info: Enjoy a Monday to Friday schedule with opportunities for personal growth.
The predicted salary is between 11 - 16 £ per hour.
The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing:
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You:
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.20 per hour
Our Care Values
- We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.
- We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.
- We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers.
- We care about community: We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious high-quality food.
- We care about nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Locations
Customer Care Administrator in Bath, Somerset employer: The Bread Factory
Contact Detail:
The Bread Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Bath, Somerset
✨Tip Number 1
Get to know the company! Before your interview, dive into The Bertinet Bakery's story and values. Understanding their commitment to quality and community will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just about ticking boxes but genuinely care about delivering outstanding service.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. In a fast-paced environment like The Bertinet Bakery, being able to think on your feet is crucial. Prepare some scenarios where you successfully handled challenges or complaints.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a friendly thank-you email. It’s a great way to reiterate your interest in the role and leave a positive impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Administrator in Bath, Somerset
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experiences or interests that connect you to the culinary world, especially if they relate to customer service.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service skills and any relevant experience that aligns with the responsibilities of a Customer Care Administrator.
Be Professional Yet Friendly: Since you'll be dealing with customers, it's important to strike the right tone in your application. Use a friendly yet professional voice to show that you can handle inquiries with care and respect.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our bakery while you’re there!
How to prepare for a job interview at The Bread Factory
✨Know Your Stuff
Before the interview, take some time to research The Bertinet Bakery. Familiarise yourself with their products, values, and community involvement. This will not only show your genuine interest but also help you connect your skills and experiences to their mission.
✨Showcase Your Customer Service Skills
As a Customer Care Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Highlight your proactive attitude and how you can contribute to their commitment to outstanding customer care.
✨Demonstrate Team Spirit
The role involves working closely with a team, so be ready to discuss how you collaborate with others. Share specific instances where you supported colleagues or contributed to a team goal. Emphasising your ability to work well in a fast-paced environment will resonate with their values.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of scenarios where you had to troubleshoot issues or manage multiple tasks effectively. Showing that you can handle pressure while maintaining accuracy will align perfectly with what they’re looking for.
