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- Tasks: Deliver outstanding customer service and manage customer orders in a friendly, professional manner.
- Company: The Bertinet Bakery, an award-winning artisan bakery in Bath with a community focus.
- Benefits: Earn £13.20 per hour, enjoy a supportive team environment, and work Monday to Friday.
- Why this job: Join a passionate team dedicated to quality food and exceptional customer care.
- Qualifications: Excellent communication skills, computer proficiency, and a proactive attitude are essential.
- Other info: Be part of a sustainable bakery committed to community and environmental care.
The predicted salary is between 11 - 16 £ per hour.
The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing:
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You:
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.20 per hour
Our Care Values
- We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.
- We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.
- We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers.
- We care about community: We believe in minimising unsustainable practices and reducing waste whilst ensuring we continue to provide everyone with nutritious high-quality food.
- We care about nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Locations
Customer Care Administrator in Avon, Bath employer: The Bread Factory
Contact Detail:
The Bread Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Avon, Bath
✨Tip Number 1
Get to know The Bertinet Bakery! Familiarise yourself with their products and values. When you show genuine interest in their craft during your conversations, it’ll really help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle inquiries or complaints. Role-playing these situations can boost your confidence and prepare you for those tricky questions in interviews.
✨Tip Number 3
Don’t forget to showcase your teamwork spirit! The job involves working closely with others, so be ready to share examples of how you’ve collaborated effectively in the past. We all love a good team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at The Bertinet Bakery. Let’s get you that interview!
We think you need these skills to ace Customer Care Administrator in Avon, Bath
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experiences or interests that relate to baking or customer service. We want to see that you share our passion for quality and craftsmanship.
Tailor Your Application: Make sure to customise your application to fit the Customer Care Administrator role. Highlight your relevant skills, like your excellent telephone manner and attention to detail. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Be Professional Yet Friendly: Remember, this role is all about outstanding customer service. Use a friendly tone in your application while maintaining professionalism. Show us that you can handle inquiries with a warm approach, just like you would with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team at The Bertinet Bakery!
How to prepare for a job interview at The Bread Factory
✨Know Your Stuff
Before the interview, take some time to research The Bertinet Bakery. Familiarise yourself with their products, values, and community involvement. This will not only show your genuine interest but also help you connect your skills and experiences to their mission.
✨Showcase Your Customer Service Skills
As a Customer Care Administrator, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your proactive attitude and how you can contribute to their commitment to outstanding customer care.
✨Demonstrate Your Team Spirit
The role involves working closely with a team, so be ready to discuss how you collaborate with others. Share specific instances where you've worked as part of a team to achieve a common goal, especially in a fast-paced environment. This will show that you can fit into their supportive culture.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think about scenarios where you've had to manage multiple tasks or deadlines. Practising these responses will help you feel more confident and prepared to tackle any challenges they throw your way.
