At a Glance
- Tasks: Deliver outstanding customer service and manage customer orders with a friendly approach.
- Company: Join a dynamic team focused on customer satisfaction in Bath.
- Benefits: Earn £13.70 per hour with a supportive work environment.
- Other info: Enjoy a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
The predicted salary is between 13.7 - 13.7 £ per hour.
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing:
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You:
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.70 per hour
Customer Care Administrator NEW Bath £13.70 per hour employer: The Bread Factory Limited
Join our dynamic team in Bath as a Customer Care Administrator, where we prioritise outstanding customer service and foster a collaborative work environment. Enjoy competitive pay, a supportive culture that encourages professional growth, and the opportunity to make a meaningful impact on customer satisfaction while working in a vibrant location known for its rich history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator NEW Bath £13.70 per hour
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Bread Factory Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Bread Factory Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator NEW Bath £13.70 per hour
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Bread Factory Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Bread Factory Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Bread Factory Limited!
How to prepare for a job interview at The Bread Factory Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
