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- Tasks: Deliver outstanding customer service and manage customer orders in a friendly, professional manner.
- Company: The Bertinet Bakery, an award-winning artisan bakery in Bath.
- Benefits: Competitive pay of £13.20 per hour, Monday to Friday hours.
- Why this job: Join a passionate team dedicated to quality food and exceptional customer care.
- Qualifications: Excellent communication skills and a proactive attitude required.
- Other info: Fast-paced environment with a focus on community and sustainability.
The predicted salary is between 13 - 16 £ per hour.
Overview
The Bertinet Bakery, based in Bath, has been crafting award winning breads, pastries, and cakes for over 18 years. We are a local, batch artisan bakery, proudly rooted in our community and dedicated to traditional methods, exceptional ingredients, and uncompromising quality. Every product is made with care, skill, and respect for the craft, delivering honest food that celebrates flavour, texture, and time.
Role
As a Customer Care Administrator, you will focus on delivering outstanding customer service, managing customer orders, and increasing sales from certain existing customers. You will work closely with our team to support day-to-day office administration and handle customer inquiries with a professional and friendly approach.
What You’ll Be Doing
- Receive customer calls and emails, working closely with customers to amend or update orders as needed.
- Address customer questions, issues, and complaints promptly, always ensuring excellent customer care.
- Provide account administration support, including interdepartmental reporting and paperwork.
- Maintain responsibility for day-to-day office administration, ensuring everything runs smoothly.
- Review and file all technical paperwork accurately and efficiently.
- Work collaboratively with the team to ensure all tasks and customer needs are managed in a timely manner.
- Continuously contribute to customer satisfaction and support the Office Manager/Sales Executive and Bakery Manager in achieving sales targets.
About You
- Have an excellent customer service focus and a proactive, can-do attitude.
- Possess a good telephone manner and communication skills.
- Have good computer skills, including proficiency in Excel and familiarity with the Bread Management System (BMS).
- Work well in a fast-paced environment, demonstrating strong problem-solving and troubleshooting abilities.
- Can handle pressure and meet daily deadlines effectively.
- Have great attention to detail and a high level of accuracy in all tasks.
- Are passionate about food products and delivering outstanding customer service.
Location: Brassmill Ln, Bath BA1 3JN
Hours: 9am-4pm
Shift: Monday - Friday
Pay: £13.20 per hour
Our Care Values
- We care about Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.
- We care about Baking: At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.
- We care about each other: We always act with respect, empathy, and support to our employees, neighbours and customers.
- We care about community: We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious high-quality food.
- We care about nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.
Customer Care Administrator NEW Bath Posted yesterday £13.20 per hour employer: The Bread Factory Limited
Contact Detail:
The Bread Factory Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator NEW Bath Posted yesterday £13.20 per hour
✨Tip Number 1
Get to know the company! Before your interview, dive into The Bertinet Bakery's website and social media. Understanding their values and products will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just about the job, but genuinely care about delivering outstanding service.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! In a fast-paced environment like this, they’ll want to see how you handle pressure. Prepare some scenarios where you’ve successfully tackled challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Care Administrator NEW Bath Posted yesterday £13.20 per hour
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Highlight Relevant Skills: Make sure to mention your computer skills, especially if you're familiar with Excel or any specific systems like the Bread Management System. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Bread Factory Limited
✨Know Your Stuff
Before the interview, take some time to research The Bertinet Bakery. Familiarise yourself with their products and values. This will not only show your genuine interest but also help you connect your skills and experiences to their mission of delivering exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your proactive attitude and ability to handle inquiries effectively.
✨Practice Your Communication
Since the role requires a good telephone manner, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling customer inquiries. Remember, a friendly and professional tone can make all the difference!
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of potential challenges you might face in the role and how you would address them. Showing that you can think on your feet and remain calm under pressure will impress the interviewers.
