Community Engagement Coordinator

To work alongside Braunstone residents, volunteers, businesses and partners to build strong relationships and co-design services that reflect community priorities in Braunstone. The role focuses on meaningful engagement, volunteer involvement, and partnership working, with a smaller element of project-based fundraising and communications support that helps amplify community voices and showcase impact. This role is rooted in a strengths-based, inclusive approach that values lived experience and community voice.

Main responsibilities and duties

• Community Engagement & Co-Design
  • Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations.
  • Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery.
  • Act as a visible and approachable presence within the community.
  • Promote inclusive, accessible, and trauma-informed engagement practices.
  • Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities.
  • Reflect on practice and adapt approaches in response to community needs.
• Volunteer Engagement & Support
  • Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services.
  • Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs.
  • Foster a positive, inclusive volunteer culture that values contribution and wellbeing.
• Partnerships, Networking & Community Presence
  • Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums.
  • Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning.
• Communications & Community Storytelling
  • Support delivery of the organisation’s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness.
  • Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values.
  • Work with colleagues to share stories that demonstrate learning, outcomes, and community voice.
• Project Support & Community-Led Fundraising
  • Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed.
  • Contribute information and insight to funding applications when relevant.
  • Build relationships with local supporters, businesses, and community partners.
• General Duties:
  • Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination with the team’s activities.
  • Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base.
  • Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice.
  • Work outside normal office hours and at weekends as and when required.

Person Specification

• Essential (E)
• Experience in community engagement, community development, or a similar role (E)
• Experience recruiting, supporting, or working alongside volunteers (E)
• Commitment to dignity, inclusion, and empowerment (E)
• Ability to engage respectfully with people from diverse backgrounds and build positive relationships (E)
• Excellent organisational skills and experience (E)
• Excellent verbal and written communication skills (E)
• Strong IT skills especially with Microsoft Office (E)
• Problem-solving skills and ability to adapt and act accordingly to situations (E)
• Good time management skills to be able to support the needs of multiple people (E)
• Trustworthy, reliable and able to keep matters confidential (E)
• A high level of patience and emotional resilience (E)
• Ability to contribute effectively to a small team (E)
• Calm and professional (E)
• Desirable (D)
• Experience of working in the charitable/voluntary sector (D)
• Some experience or understanding of community or project-based fundraising (D)
• Knowledge of safeguarding procedures for both adult and child protection (D)
• Health and safety processes in relation to community activity (D)
• Experience supporting communications or digital engagement in a community or voluntary setting (D)
• Knowledge of local communities and networks (D)