At a Glance
- Tasks: Lead operations at The Brain Charity, ensuring smooth delivery of services and compliance.
- Company: Join a passionate charity dedicated to supporting people with neurological conditions.
- Benefits: Competitive salary, pension scheme, and part-time hours for work-life balance.
- Other info: Opportunity for professional growth and involvement in fundraising events.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for charity work.
The predicted salary is between 32000 - 40000 £ per year.
Salary: 40,000 per annum (32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision. Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
- Management of Physical Assets
- Hold responsibility for the organisation’s assets register.
- Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.
- Health Safety, Security Business Continuity
- Provide leadership and assurance on the effectiveness of Health Safety controls across the organisation.
- Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
- Ensure Health Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
- Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
- Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan.
- Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents.
- Data Protection GDPR
- Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
- Support the CEO and senior leadership team in meeting data protection responsibilities.
- ICT, Digital Systems Oversight
- Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems.
- Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
- Manage supplier relationships and contracts for IT support services.
- Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.
- Operational Management
- Take responsibility for improving the performance, productivity, efficiency, and profitability of the café and room hire services.
- Work collaboratively with the Communications Team to support the promotion and advertising of business activities.
- Lead and manage facilities refurbishment and improvement projects.
- Oversee contractor engagement ensuring compliance with Health Safety and contractual requirements during works.
- Act as the operational lead for insurance-related matters.
- Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.
- Financial Management
- Set and manage budgets for existing product and service delivery.
- Forecast sales targets and monitor progress against these.
- People Management
- Take responsibility for being up to date with the charity’s current policies and procedures.
- Monitor, performance manage and improve the efficiency of all direct reports.
- Support the professional development of all direct reports.
- Provide ongoing and regular formal supervision.
- Motivate staff to achieve their KPIs through quality controls.
- Monitor, train and support all volunteers.
- Other
- Actively support promotional and fundraising events for The Brain Charity.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity.
- Regularly provide cover for all aspects of the department during any absence relating to your colleagues.
Operations Manager - Immediate start required employer: The Brain Charity
The Brain Charity is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located in the heart of Liverpool, the charity provides unique opportunities for staff to engage in meaningful work that directly impacts the lives of individuals living with neurological conditions, alongside competitive benefits such as a generous pension scheme and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Immediate start required
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Tailor your answers to show how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your leadership skills and operational management experience, so you can confidently showcase your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager - Immediate start required
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your relevant experience in managing operations, health and safety, and financial management to show us you’re the perfect fit!
Showcase Your Leadership Skills:We want to see how you’ve led teams and improved processes in your previous roles. Share specific examples that demonstrate your ability to manage people and projects effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at The Brain Charity
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Operations Manager role. Brush up on topics like health and safety regulations, data protection compliance, and operational management strategies. Being able to discuss these areas confidently will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As this role involves managing a team and overseeing various operations, be prepared to share examples of your leadership experience. Think about times when you’ve successfully led projects or improved processes, and how those experiences can translate to the charity’s mission.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the charity’s current challenges, future goals, and how the Operations Manager can contribute. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
✨Demonstrate Your Passion
The Brain Charity is all about supporting people with neurological conditions, so let your passion shine through. Share why you’re interested in this role and how your values align with the charity’s mission. A genuine connection can make a lasting impression!
