At a Glance
- Tasks: Lead business operations and ensure effective delivery of services at The Brain Charity.
- Company: Join a passionate charity dedicated to supporting people with neurological conditions.
- Benefits: Competitive salary, pension scheme, and part-time hours for work-life balance.
- Other info: Opportunity for professional growth and involvement in community events.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in business management and a passion for operational excellence.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity's wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
- Management of Physical Assets
- Hold responsibility for the organisation's assets register.
- Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.
- Health & Safety, Security & Business Continuity
- Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
- Ensure the safe, secure and continuous operation of the charity's premises, including oversight of access arrangements, security controls, and incident response.
- Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
- Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
- Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan.
- Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents.
- Data Protection & GDPR
- Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
- Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.
- ICT, Digital & Systems Oversight
- Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
- Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
- Manage supplier relationships and contracts for IT support services.
- Ensure compliance with Cyber Essentials requirements and oversee the organisation's cyber security posture.
- Operational Management
- Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
- Work collaboratively with the Communications Team to support the promotion and advertising of business activities.
- Lead and manage facilities refurbishment and improvement projects.
- Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
- Act as the operational lead for insurance-related matters.
- Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.
- Financial Management
- Set and manage budgets for existing product and service delivery.
- Forecast sales targets and monitor progress against these.
- People Management
- Take responsibility for being up to date with the charity's current policies and procedures.
- Monitor, performance manage and improve the efficiency of all direct reports.
- Support the professional development of all direct reports.
- Provide ongoing and regular formal supervision through the organisation's supervision and appraisal framework.
- Motivate staff to achieve their KPIs through quality controls.
- Monitor, train and support all volunteers.
- Delegate tasks to achieve the overall aims of the organisation.
- Other
- Actively support promotional and fundraising events for The Brain Charity.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity from time to time.
- Regularly provide cover for all aspects of the department during any absence relating to your colleagues.
Business Administrator - Immediate Start in Liverpool employer: The Brain Charity
The Brain Charity is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located in the heart of Liverpool, employees benefit from a flexible part-time schedule, competitive salary, and a generous pension scheme, all while contributing to meaningful initiatives that support individuals with neurological conditions. With opportunities for continuous improvement and development, The Brain Charity fosters a collaborative environment where every team member can thrive and make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrator - Immediate Start in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Administrator - Immediate Start in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Business Operations role. Highlight your relevant experience in managing operations, health and safety, and financial management to show us you're the perfect fit!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your leadership experiences. Share examples of how you've motivated teams or improved operational efficiency in previous roles to impress us!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Brain Charity
✨Know Your Stuff
Before the interview, make sure you thoroughly understand The Brain Charity's mission and values. Familiarise yourself with their operations, especially around health and safety, data protection, and ICT systems. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Head of Business Operations, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, improved processes, or led projects. Be ready to discuss how you can motivate and develop your team to achieve their KPIs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges related to operational management, such as handling a health and safety incident or managing a budget shortfall. Practise articulating your thought process and decision-making strategies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the charity's future goals, challenges they face in operations, or how they measure success in their services. This not only shows your interest but also helps you gauge if the role aligns with your career aspirations.
